Kursens undervisningsperiod

1 (2021-08-01 till 2021-10-24)

Nivå/kategori

Yrkesstudier

Undervisningsspråk

Engelska

Kurstyp

Obligatorisk

Cykel/nivå

Yrkeshögskoleexamen

Rekommenderat studieår

3

Omfattning

5 sp

Kompetensmål

  • Customer Insight Management

  • CRM systems and data

  • GDPR understanding

Läranderesultat

After completion of the course the student has
an understanding of customer insights
management and understands and can utilize
information stored in a CRM system. The student
is also knowledgeable in GDPR and its
implications for businesses.

Innehåll

The course consists of lectures as well as
individual and group assignments.

Förkunskaper

20 credits completed from the subject module.

Litteratur

Published at course start.

Studieaktiviteter

  • Föreläsningar - 21 timmar
  • Självstudier - 114 timmar

Arbetsbelastning

  • Kursens totala antal arbetstimmar: 135 timmar
  • Varav självstyrda studieformer: 135 timmar
  • Varav schemalagda studier: 0 timmar

Undervisningsform

Närundervisning

Examinationsformer

  • Tentamina (skriftliga-, muntliga-, hem-)
  • Essä, rapporter, produktioner och portfolio

Examinationskrav

Detailed instructions will be provided at course
start.

Lärare

Wehren Anna

Examinator

Fabricius Susanna

Antal kursplatser

Ingen begränsning (40 studenter anmälda)

Delprestation i kraft till

12 månader efter kursens slutdatum

Kursanmälningstid

2021-08-09 till 2021-08-29

Examinationsformer

  • Tentdatum meddelas senare - Tentamina
  • 2020-02-10 - Rapporter och produktioner
Rumsbokningar
Datum Tid Rum Titel Beskrivning Organisatör
2021-09-02 13:00 - 15:30 Analysing Customer Data https://arcada.zoom.us/j/61876894053?pwd=a0ExZXNhbGRjeER3WkpaWTJVK3ZPdz09 Meeting ID: 618 7689 4053 Passcode: 128912 Wehren Anna
2021-09-09 13:00 - 15:30 Analysing Customer Data https://arcada.zoom.us/j/61941179234?pwd=YlVCaUZDY0pwZk5hcGg2Zm1Xc0ljQT09 Meeting ID: 619 4117 9234 Passcode: 660413 Wehren Anna
2021-09-16 13:15 - 15:45 Analysing Customer Data https://arcada.zoom.us/j/62046004539?pwd=YjdOT1JGWlZMNlMwaURvVWtacTd1Zz09 Meeting ID: 620 4600 4539 Passcode: 763210 Wehren Anna
2021-09-23 09:00 - 11:30 Analysing Customer Data https://arcada.zoom.us/j/65641321601?pwd=cytGU3l2bUppTC9YaDZpdVc2am52Zz09 Meeting ID: 656 4132 1601 Passcode: 239681 Wehren Anna
2021-09-30 14:00 - 16:30 Analysing Customer Data https://arcada.zoom.us/j/67826318095?pwd=OG81NldsbHIrR1VtbXpuT1g0OW94QT09 Meeting ID: 678 2631 8095 Passcode: 701770 Wehren Anna
2021-10-07 13:00 - 15:30 Analysing Customer Data https://arcada.zoom.us/j/66476562950?pwd=aEVieUxQZm9qNWJFNkoxdUVoMlM3QT09 Meeting ID: 664 7656 2950 Passcode: 587017 Wehren Anna
2021-10-14 13:00 - 15:30 Analysing Customer Data https://arcada.zoom.us/j/64758252448?pwd=SHpxNDYraW9rNiszUlAxSW0zMGpyQT09 Meeting ID: 647 5825 2448 Passcode: 080120 Wehren Anna
2021-10-19 13:00 - 15:30 Analysing Customer Data Exam, on ITSLEARNING Wehren Anna
2021-11-11 13:00 - 15:30 Analysing Customer Data Re-exam 1
2021-12-14 09:15 - 11:45 Analysing Customer Data Re-exam 2

Kurs och studieplanssökning