Kursen ingår i dessa läroplaner och studiehelheter

Kursens undervisningsperiod

1 (2017-08-01 till 2017-10-22)

Nivå/kategori

Yrkesstudier

Undervisningsspråk

Engelska

Kurstyp

Obligatorisk

Cykel/nivå

Yrkeshögskoleexamen

Rekommenderat studieår

2

Omfattning

5 sp

Kompetensmål

The aim of this course is to familiarize on the key
issues that currently influence accommodation and
other hospitality business.

Läranderesultat

At the end of the course the student is expected
to be able to
Identify and assess the scope of the
accommodation sector of the hospitality industry
Understand the structure of the accommodation
sector, the role of brands and the different
ownership models that predominate internationally
Assimilate the sectors historical development and
the effect of this on today`s operations
Discuss some of the key issues that dominate
operations today and that will influence its
future development

Innehåll

Introduction to hospitality industry
Hotel customers life-cycle
Checkin and out process
Service products in industry
Security
Key figures and budgets
Housekeeping
Revenue Management

Förkunskaper

First years studies done

Litteratur

Walker, J.R.2013, Introduction to Hospitality
Holloway & Humphreys, 2012 The Business of
Tourism
Vallen & Vallen, 2005, Check in chaeck out
Hayes D., 2005, Hotel Operations Management
Jones & Lockwood, 2004, Management of hotel
operations

Studieaktiviteter

  • Föreläsningar - 20 timmar
  • Studiebesök och demonstrationer - 20 timmar
  • Individuell handledning och grupphandledning - 10 timmar
  • Självstudier - 55 timmar
  • Nätbaserade - 30 timmar

Arbetsbelastning

  • Kursens totala antal arbetstimmar: 135 timmar
  • Varav självstyrda studieformer: 135 timmar
  • Varav schemalagda studier: 0 timmar

Undervisningsform

Flerformsundervisning (delvis nätundervisning handledd eller självstudier)

Examinationsformer

  • Tentamina (skriftliga-, muntliga-, hem-)
  • Essä, rapporter, produktioner och portfolio

Examinationskrav

To pass the course the student should pass the
following examinations:
Examination 1 assignment 1 20%
Examination 2 assignment 2 40%
Examination 3 written exam 40%
and also
presence at specified occasions

Lärare

Fabricius Susanna

Examinator

Fabricius Susanna

Kursens hemsida

Antal kursplatser

Ingen begränsning (19 studenter anmälda)

Delprestation i kraft till

12 månader efter kursens slutdatum

Kursanmälningstid

2017-08-14 till 2017-09-10

Examinationsformer

  • Tentdatum meddelas senare - Tentamina
  • Datum meddelas senare - Rapporter och produktioner
Rumsbokningar
Datum Tid Rum Titel Beskrivning Organisatör
2017-08-31 10:15 - 11:45 B327 Hospitality Operations Management Fabricius Susanna
2017-09-07 10:15 - 11:45 B326 Hospitality Operations Management Fabricius Susanna
2017-09-13 11:15 - 14:00 B327 Hospitality Operations Management Fabricius Susanna
2017-09-26 14:00 - 16:00 Hospitality Operations Management/Hilton Kalastajatorppa Fabricius Susanna
2017-09-27 12:00 - 15:00 Hospitality Operations Management/Company Visit Fabricius Susanna
2017-09-28 10:15 - 11:45 B327 Hospitality Operations Management Fabricius Susanna
2017-10-05 10:15 - 11:45 B327 Hospitality Operations Management Fabricius Susanna
2017-10-11 10:15 - 11:45 B327 Hospitality Operations Management Fabricius Susanna
2017-10-12 10:00 - 13:00 Hospitality Operations Management/KÄMP and GLO visits Fabricius Susanna
2017-10-17 10:00 - 13:00 Hospitality Operations Management/Security training Fabricius Susanna
2017-10-18 11:00 - 13:00 Hospitality Operations Management/Coaching in C4.Call Suski Fabricius Susanna
2017-10-19 09:15 - 11:45 B327 Hospitality Operations Management Fabricius Susanna

Kurs och studieplanssökning