The course is included in these curricula and study modules

The course takes place in period

1 (2017-08-01 to 2017-10-22)

Level/category

Professional studies

Teaching language

English

Type of course

Compulsory

Cycle/level of course

First

Recommended year of study

2

Total number of ECTS

5 cr

Competency aims

The aim of this course is to familiarize on the key
issues that currently influence accommodation and
other hospitality business.

Learning outcomes

At the end of the course the student is expected
to be able to
Identify and assess the scope of the
accommodation sector of the hospitality industry
Understand the structure of the accommodation
sector, the role of brands and the different
ownership models that predominate internationally
Assimilate the sectors historical development and
the effect of this on today`s operations
Discuss some of the key issues that dominate
operations today and that will influence its
future development

Course contents

Introduction to hospitality industry
Hotel customers life-cycle
Checkin and out process
Service products in industry
Security
Key figures and budgets
Housekeeping
Revenue Management

Prerequisites and co-requisites

First years studies done

Additional information

Compulsory attendance on some lectures and study
visits

Recommended or required reading

Walker, J.R.2013, Introduction to Hospitality
Holloway & Humphreys, 2012 The Business of
Tourism
Vallen & Vallen, 2005, Check in chaeck out
Hayes D., 2005, Hotel Operations Management
Jones & Lockwood, 2004, Management of hotel
operations

Study activities

  • Lectures - 20 hours
  • Excursions and demonstrations - 20 hours
  • Individual- and group instruction - 10 hours
  • Individual studies - 55 hours
  • Internet-based studies - 30 hours

Workload

  • Total workload of the course: 135 hours
  • Of which autonomous studies: 135 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Multiform education

Assessment methods

  • Exams (written-, oral-, home-)
  • Essays, reports, productions and portfolio

Assessment requirements

To pass the course the student should pass the
following examinations:
Examination 1 assignment 1 20%
Examination 2 assignment 2 40%
Examination 3 written exam 40%
and also
presence at specified occasions

Teacher

Fabricius Susanna

Examiner

Fabricius Susanna

Home page of the course

Group size

No limit (19 students enrolled)

Assignments valid until

12 months after course has ended

Course enrolment period

2017-08-14 to 2017-09-10

Assessment methods

  • Date of examination will be announced later - Exams
  • Date will be announced later - Reports and productions
Room reservations
Date Time Room Title Description Organizer
2017-08-31 10:15 - 11:45 B327 Hospitality Operations Management Fabricius Susanna
2017-09-07 10:15 - 11:45 B326 Hospitality Operations Management Fabricius Susanna
2017-09-13 11:15 - 14:00 B327 Hospitality Operations Management Fabricius Susanna
2017-09-26 14:00 - 16:00 Hospitality Operations Management/Hilton Kalastajatorppa Fabricius Susanna
2017-09-27 12:00 - 15:00 Hospitality Operations Management/Company Visit Fabricius Susanna
2017-09-28 10:15 - 11:45 B327 Hospitality Operations Management Fabricius Susanna
2017-10-05 10:15 - 11:45 B327 Hospitality Operations Management Fabricius Susanna
2017-10-11 10:15 - 11:45 B327 Hospitality Operations Management Fabricius Susanna
2017-10-12 10:00 - 13:00 Hospitality Operations Management/KÄMP and GLO visits Fabricius Susanna
2017-10-17 10:00 - 13:00 Hospitality Operations Management/Security training Fabricius Susanna
2017-10-18 11:00 - 13:00 Hospitality Operations Management/Coaching in C4.Call Suski Fabricius Susanna
2017-10-19 09:15 - 11:45 B327 Hospitality Operations Management Fabricius Susanna

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