Kursen ingår i dessa läroplaner och studiehelheter
Nivå/kategori
Undervisningsspråk
Engelska
Kurstyp
Obligatorisk
Cykel/nivå
Yrkeshögskoleexamen
Rekommenderat studieår
2
Omfattning
5 sp
Kompetensmål
The aim of this course is to familiarize on the key
issues that currently influence accommodation and
other hospitality business.
Läranderesultat
At the end of the course the student is expected
to be able to
Identify and assess the scope of the
accommodation sector of the hospitality industry
Understand the structure of the accommodation
sector, the role of brands and the different
ownership models that predominate internationally
Assimilate the sectors historical development and
the effect of this on today`s operations
Discuss some of the key issues that dominate
operations today and that will influence its
future development
Innehåll
Introduction to hospitality industry
Hotel customers life-cycle
Checkin and out process
Service products in industry
Security
Key figures and budgets
Housekeeping
Revenue Management
Förkunskaper
First years studies done especially Basics of marketing
Litteratur
Wood R.C.2018, Hotel Accommodation Management
Walker, J.R.2013, Introduction to Hospitality
Holloway & Humphreys, 2012 The Business of
Tourism
Vallen & Vallen, 2005, Check in chaeck out
Hayes D., 2005, Hotel Operations Management
Jones & Lockwood, 2004, Management of hotel
operations
Studieaktiviteter
- Föreläsningar - 20 timmar
- Studiebesök och demonstrationer - 20 timmar
- Individuell handledning och grupphandledning - 10 timmar
- Självstudier - 55 timmar
- Nätbaserade - 30 timmar
Arbetsbelastning
- Kursens totala antal arbetstimmar: 135 timmar
- Varav självstyrda studieformer: 135 timmar
- Varav schemalagda studier: 0 timmar
Undervisningsform
Flerformsundervisning (delvis nätundervisning handledd eller självstudier)
Examinationsformer
- Tentamina (skriftliga-, muntliga-, hem-)
- Essä, rapporter, produktioner och portfolio
Examinationskrav
To pass the course the student should pass the
following examinations:
Hotel Chain assignment 30points/100
Home exam Wood book 60 points/100 (done in 8 smaller parts, each article gives 4 points)
Learnings/fire rehearsal 10 points/100
Lärare
Fabricius Susanna
Examinator
Fabricius Susanna
Kursens hemsida
Antal kursplatser
Ingen begränsning
Delprestation i kraft till
12 månader efter kursens slutdatum
Examinationsformer
- Tentdatum meddelas senare - Tentamina
- Datum meddelas senare - Rapporter och produktioner