Kursens undervisningsperiod

  • 3 (2023-01-01 till 2023-03-19)
  • 4 (2023-03-20 till 2023-07-31)

Nivå/kategori

Yrkesstudier

Undervisningsspråk

Engelska

Kurstyp

Obligatorisk

Cykel/nivå

Högre yrkeshögskoleexamen

Rekommenderat studieår

1

Omfattning

10 sp

Kompetensmål

The aim of the course is that the student
understands the service design process and know
how to use key methods. She/he understands
design thinking as part of service design. Can
act based on a person-centered understanding
and understand how partners and other
stakeholders are involved in the service
development process.

Läranderesultat

At the end of the course you are expected to:
Know the key elements of service design and
carry out and lead substantially creative
development work that utilizes the means of
service design
Know how to develop flexible service design in
interprofessional teams
understand how to ensure that the service meets
the user's needs.
Be able to use a person-centered approach in
the service design.
Understand, critically evaluate and be able to
choose tools for implementing a successful change
process
Be responsible toward society and
sustainability
Demonstrate cultural and communication skills
that are ethical, innovative an inclusive.

Innehåll

Service design, service design process, strategy
as practice, scientific and critical approach,
scientific communication, service design
leadership

Förkunskaper

A bachelor degree and at least three years work
experience gained after completing the higher
education degree

Mer information

Note that the Leadership for Nordic Healthcare
programme is entirely online, and therefore this
course will consist of online activities only.
The course requires active commitment each week,
as peer-learning and self-driven learning
activities are the foundation for deep learning.
The course will be held together with the Swedish
speaking masterprogram.

Litteratur

Litterature search is part of the course
content. Some references below.
Rise Fry K. Why hospitals need service design.
Challenges and methods for successful
implementation of change in hospitals.
https://www.ntnu.edu/documents/139799/127357428 Extern länk
6/TPD4505.Kristine.Rise.Fry.pdf/1568d6be-df14-
4c51-9820-e690d354bf2b
Stickdorn, M. & Schneider J. 2010. This is
service design thinking. Basics-tools-cases.
Amsterdam : BIS Publishers.
Stickdorn, M., Lawrence, A. and Hormess, M.,
Schneider, J. 2018. This is service design
doing: applying service design thinking in the
real world. A practitioner's handbook.
Sebastopol: O? Reilly.
Reason, B., Lövlie, L., Flu,M. 2016. Service
Design for Business ? A Practical Guide to
Optimizing the Customer Experience. Wiley, New
Jersey.
Lean Service Creation.
https://leanservicecreation.com/ Extern länk
Lean Service Creation Handbook:
https://leanservicecreation.com/material/LSC%20 Extern länk
Handbook%201.82.pdf

Studieaktiviteter

  • Föreläsningar - 4 timmar
  • Basgruppsarbete - 80 timmar
  • Självstudier - 184 timmar
  • Nätbaserade - 0 timmar
  • Seminarier - 2 timmar

Arbetsbelastning

  • Kursens totala antal arbetstimmar: 270 timmar
  • Varav självstyrda studieformer: 270 timmar
  • Varav schemalagda studier: 0 timmar

Undervisningsform

Handledd nätundervisning

Examinationsformer

  • Essä, rapporter, produktioner och portfolio
  • Presentation based on workshops

Examinationskrav

To pass the course the student should pass the
following examinations:
Active presence during supervision and seminar.
Active contribution in the workshops as well as
a presentation at the seminar based on the
workshops
Written examination task.

The examinations contribute to the final grade
as follows: The presentation at the seminar is
graded passed/failed.
The written task is graded 1-5 based on the
grading criteria (see itslearning).

Lärare

  • Ekman Petra
  • Grönlund Anu
  • Tana Jonas
  • Ådahl Susanne

Examinator

Ådahl Susanne

Antal kursplatser

Ingen begränsning (20 studenter anmälda)

Delprestation i kraft till

12 månader efter kursens slutdatum

Kursens tidtabell

More information on itslearning

Kursanmälningstid

2022-12-21 till 2023-07-31

Examinationsformer

  • Datum meddelas senare - Rapporter och produktioner
  • Datum meddelas senare - Övriga uppgifter
Rumsbokningar
Datum Tid Rum Titel Beskrivning Organisatör
2023-01-31 15:00 - 17:00 Service Design in Healthcare Zoom link: https://arcada.zoom.us/j/67988644782 Ekman Petra
Ådahl Susanne
2023-02-28 15:00 - 17:00 Service Design in Healthcare Zoom link: https://arcada.zoom.us/j/67988644782 Ekman Petra
Ådahl Susanne
2023-03-14 15:00 - 17:00 Advanced Methodology Zoom link: https://arcada.zoom.us/j/67988644782 Tana Jonas
2023-03-21 15:00 - 17:00 Service Design in Healthcare Zoom link: https://arcada.zoom.us/j/67988644782 Ekman Petra
Hernberg Mervi
Ådahl Susanne
2023-03-28 15:00 - 17:00 Advanced Methodology Zoom link: https://arcada.zoom.us/j/67988644782 Tana Jonas
2023-04-04 15:00 - 17:00 Advanced Methodology Zoom link: https://arcada.zoom.us/j/67988644782 Tana Jonas
2023-04-11 15:00 - 17:00 Service Design in Healthcare Zoom link: https://arcada.zoom.us/j/67988644782 Ekman Petra
Hernberg Mervi
Ådahl Susanne
2023-04-18 15:00 - 17:00 Advanced Methodology Zoom link: https://arcada.zoom.us/j/67988644782 Tana Jonas
2023-05-02 15:00 - 17:00 Advanced Methodology Zoom link: https://arcada.zoom.us/j/67988644782 Tana Jonas
2023-05-23 15:00 - 17:00 Advanced Methodology Zoom link: https://arcada.zoom.us/j/67988644782 Tana Jonas
2023-05-30 15:00 - 17:00 Advanced Methodology Zoom link: https://arcada.zoom.us/j/67988644782 Tana Jonas

Kurs och studieplanssökning