The course takes place in period

  • 3 (2020-01-01 to 2020-03-22)
  • 4 (2020-03-23 to 2020-07-31)


General studies

Teaching language


Type of course


Cycle/level of course


Recommended year of study


Total number of ECTS

5 cr

Competency aims

The student is able to work proactively and inter-professionally in health care setting that aims to plan the patient/client care utilizing digital solutions. (readiness and ability) The student has competence and the he/she understands the principals of a customer oriented service design and is ready to lead the team work. (competence and understanding) The student is able to work for open, well-being and ethically sustainable health care settings. (evaluation ability and attitudes)

Learning outcomes

At the end of the course the student is expected to: Identify, explain and act for further trends and their effects on working life in health care setting using digital solutions. (e-health) Present various theories related to change in working life and identify his/her own possibilities to impact on well-being at working life in health care setting. Plan and implement service design in which the client's participation is made possible and respected constantly. Work multi-professionally and being aware of the development possibilities in service design that are ethically sustainable. Plan and evaluate a smaller project in which the team work is at central.

Course contents

Service design E-health Teamwork and collaboration Management of change Ethics at workinglife Multiprofessional work

Prerequisites and co-requisites

A student have to have studied at least 40 ECTS in order to enroll to this course.

Additional information

Please notice that this course is based on flipped class-room philosophy which means that the learning is student oriented and flexible. Group working is essential and regular presence at lectures is requested in order to pass the course. Notice also that this course is recommended for 3rd year students. This course requires also much group working.

Recommended or required reading

Stickdorn, M (2011) This is Service Design Thinking: Basics, Tools, Cases. O'Riordan, A. & Elton, J. (2016) Healthcare Disrupted - Next Generation Business Models and Strategies. John Wiley & Sons, Incorporated More literature will be found on ItsLearning

Study activities

  • Lectures - 20 hours
  • Individual- and group instruction - 5 hours
  • Practical exercises - 15 hours
  • Project- and production work/artistic activities - 30 hours
  • Individual studies - 40 hours
  • Internet-based studies - 20 hours
  • Seminars - 5 hours


  • Total workload of the course: 135 hours
  • Of which autonomous studies: 135 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Multiform education

Assessment methods

  • Demonstrations and proficiency exams
  • Essays, reports, productions and portfolio

Assessment requirements

For a passed presentation a student participate to following tasks: 1) 3 various quizzes answered individually which are based on lectures and literature. Each max 10 points. (max 30 points). Notice that quizzes have deadlines and they cannot be opened after the deadline. 2) Written assignment about leadership (max 30 points) 3) A group presents their digital service design and writes a report. (max 25 points) 4) Final assignment (max 15 points) All groups should also participate to an obligatory group coaching session during the course. Groups can book the session via ItsLearning. Points and grade: 91-100: 5 81-90: 4 71-80: 3 61-70: 2 51-60: 1 0-50: failed


  • Forss Mia
  • Kielo Emilia


Kielo Emilia

Home page of the course

Group size

No limit (17 students enrolled)

Assignments valid until

12 months after course has ended

Course enrolment period

2019-12-24 to 2020-01-20

Assessment methods

  • Date will be announced later - Demonstrations and presentations
  • Date will be announced later - Reports and productions
Room reservations
Date Time Room Title Description Organizer
2020-01-22 12:30 - 15:00 B328 Ledarskap och tjänstedesign Course info and lecture (service design) Mandatory! Kielo Emilia
2020-01-29 12:30 - 14:30 B320 Ledarskap och tjänstedesign Lecture Kielo Emilia
2020-01-30 08:00 - 16:00 Ledarskap och tjänstedesign Group working (self-studying) Kielo Emilia
2020-02-04 12:30 - 14:30 B320 Ledarskap och tjänstedesign Lecture (e-health) by Mia Forss Forss Mia
2020-02-05 08:00 - 16:00 Ledarskap och tjänstedesign Group working (self-studying) Kielo Emilia
2020-02-06 10:00 - 11:45 B522 Ledarskap och tjänstedesign Lecture (Multi-professional work and change management) Mia Forss Forss Mia
2020-02-06 12:00 - 14:00 B328 Ledarskap och tjänstedesign Group coachings (manadory: each gruop book their own slot on itslearning) Kielo Emilia
2020-02-11 08:00 - 16:00 Ledarskap och tjänstedesign Group-working (self-studying) Kielo Emilia
2020-03-02 10:00 - 12:00 B328 Ledarskap och tjänstedesign Seminars (Mandatory!) Kielo Emilia

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