The course is included in these curricula and study modules
- Leadership for nordic healthcare 2020 (full-time) - Design change for nordic healthcare
- Leadership for nordic healthcare 2020 (part-time) - Design change for nordic healthcare
- Leadership for nordic healthcare 2021 (full-time) - Leadership for future nordic healthcare sector
- Leadership for nordic healthcare 2021 (part-time) - Leadership for future nordic healthcare sector
- Leadership for nordic healthcare 2022 (full-time) - Leadership for future nordic healthcare sector
- Leadership for nordic healthcare 2022 (part-time) - Leadership for future nordic healthcare sector
- Leadership for nordic healthcare 2023 (full-time) - Leadership for future nordic healthcare sector
- Leadership for nordic healthcare 2023 (part-time) - Leadership for future nordic healthcare sector
The course takes place in period
- 3 (2023-01-01 to 2023-03-19)
- 4 (2023-03-20 to 2023-07-31)
Level/category
Teaching language
English
Type of course
Compulsory
Cycle/level of course
Second
Recommended year of study
1
Total number of ECTS
10 cr
Competency aims
The aim of the course is that the student
understands the service design process and know
how to use key methods. She/he understands
design thinking as part of service design. Can
act based on a person-centred understanding and
understand how partners and other stakeholders
are involved in the service development
process.
Learning outcomes
At the end of the course you are expected to:
Know the key elements of service design and
carry out and lead substantially creative
development work that utilizes the means of
service design
Know how to develop flexible service design in
interprofessional teams
understand how to ensure that the service meets
the user's needs
Be able to use a person-centered approach in
the service design
Understand, critically evaluate and be able to
choose tools for implementing a successful change
process
Be responsible toward society and
sustainability
Course contents
Service design, service design process, strategy
as practice, scientific and critical approach,
scientific communication, service design
leadership
Prerequisites and co-requisites
A bachelor degree and at least three years work
experience gained after completing the higher
education degree
Additional information
Note that the Leadership for Nordic Healthcare
programme is entirely online, and therefore this
course will consist of online activities only.
The course requires active commitment each week,
as peer-learning and self-driven learning
activities are the foundation for deep learning.
The course will be held together with the Swedish
speaking masterprogram.
Recommended or required reading
Litterature search is part of the course
content. Some references below.
Rise Fry K. Why hospitals need service design.
Challenges and methods for successful
implementation of change in hospitals.
https://www.ntnu.edu/documents/139799/127357428 External link
6/TPD4505.Kristine.Rise.Fry.pdf/1568d6be-df14-
4c51-9820-e690d354bf2b
Stickdorn, M. & Schneider J. 2010. This is
service design thinking. Basics-tools-cases.
Amsterdam : BIS Publishers.
Stickdorn, M., Lawrence, A. and Hormess, M.,
Schneider, J. 2018. This is service design
doing: applying service design thinking in the
real world. A practitioner's handbook.
Sebastopol: O? Reilly.
Reason, B., Lövlie, L., Flu,M. 2016. Service
Design for Business ? A Practical Guide to
Optimizing the Customer Experience. Wiley, New
Jersey.
Lean Service Creation.
https://leanservicecreation.com/ External link
Lean Service Creation Handbook:
https://leanservicecreation.com/material External link
Study activities
- Lectures - 4 hours
- Small-group work - 80 hours
- Individual studies - 184 hours
- Internet-based studies - 0 hours
- Seminars - 2 hours
Workload
- Total workload of the course: 270 hours
- Of which autonomous studies: 270 hours
- Of which scheduled studies: 0 hours
Mode of Delivery
Supported virtual education
Assessment methods
- Essays, reports, productions and portfolio
Assessment requirements
The examinations contribute to the final grade
as follows: The presentation at the seminar is
graded 1-5 based on peer review.
The written task is graded 1-5 based on the
grading criteria (see itslearning).
Teacher
- Ekman Petra
- Grönlund Anu
- Tana Jonas
- Ådahl Susanne
Examiner
Ådahl Susanne
Home page of the course
Group size
No limit (20 students enrolled)
Assignments valid until
12 months after course has ended
The timetable of the course
More information on itslearning
Course enrolment period
2022-12-21 to 2023-07-31
Assessment methods
- Date will be announced later - Reports and productions
- Date will be announced later - Other assignments
Date | Time | Room | Title | Description | Organizer |
---|---|---|---|---|---|
2023-01-31 | 15:00 - 17:00 | Service Design in Healthcare | Zoom link: https://arcada.zoom.us/j/67988644782 | Ekman Petra Ådahl Susanne |
|
2023-02-28 | 15:00 - 17:00 | Service Design in Healthcare | Zoom link: https://arcada.zoom.us/j/67988644782 | Ekman Petra Ådahl Susanne |
|
2023-03-14 | 15:00 - 17:00 | Advanced Methodology | Zoom link: https://arcada.zoom.us/j/67988644782 | Tana Jonas | |
2023-03-21 | 15:00 - 17:00 | Service Design in Healthcare | Zoom link: https://arcada.zoom.us/j/67988644782 | Ekman Petra Hernberg Mervi Ådahl Susanne |
|
2023-03-28 | 15:00 - 17:00 | Advanced Methodology | Zoom link: https://arcada.zoom.us/j/67988644782 | Tana Jonas | |
2023-04-04 | 15:00 - 17:00 | Advanced Methodology | Zoom link: https://arcada.zoom.us/j/67988644782 | Paakkonen Heikki Tana Jonas |
|
2023-04-11 | 15:00 - 17:00 | Service Design in Healthcare | Zoom link: https://arcada.zoom.us/j/67988644782 | Ekman Petra Hernberg Mervi Ådahl Susanne |
|
2023-04-18 | 15:00 - 17:00 | Advanced Methodology | Zoom link: https://arcada.zoom.us/j/67988644782 | Gray Pamela Tana Jonas |
|
2023-05-02 | 15:00 - 17:00 | Advanced Methodology | Zoom link: https://arcada.zoom.us/j/67988644782 | Forss Mia Tana Jonas |
|
2023-05-23 | 15:00 - 17:00 | Advanced Methodology | Zoom link: https://arcada.zoom.us/j/67988644782 | Nyberg Anu Tana Jonas |
|
2023-05-30 | 15:00 - 17:00 | Advanced Methodology | This is a session where you present your preliminary idea for your master thesis. Zoom link: https://arcada.zoom.us/j/67988644782 | Forss Mia Nyberg Anu Paakkonen Heikki Pyhäjärvi Daniela Tana Jonas |