SP-1-139

• Social services 2013 - Common general studies
• Social services 2014 - General studies
• Social services 2015 - General studies
• Social services 2016 - General studies
• Social services 2017 - General studies
• Social services 2018 - General studies

2 (2018-10-22 to 2018-12-31)

English

Compulsory

First

2

5 cr

The aim of the course is:
- to improve spoken fluency in routine customer-service situations in the field.
- to develop the student’s ability to interpret and comprehend authentic English text.
- to develop fluency in both spoken and written language for various purposes, with focus on the field of study.

At the end of the course the student is expected to:
Reading
- be able to understand, interpret, and explain terminology related to social care without major difficulty.
- have developed his/her reading skills and acquired essential vocabulary to support communication in a professional context.
Listening
- be able to understand the main points of standard speech on familiar matters regularly encountered at work, in school, at leisure.
Spoken Production
- to give clear, rather detailed descriptions about services or processes, can give instructions to clients.
Spoken Interaction
- be able to interact with native speakers with a high degree of fluency in customer-service, negotiations and debates.
Writing
- be able to give their personal details, relate their education and work experience.
- be able to write a letter of application and CV in an appropriate style.
- be familiar with e-mail and business writing etiquette.
- be able to produce fundamental for the field typical documents.

Social contacts, your place of work, work ethics, current articles related to the field, collecting client information

Skill level B1.1 (Common European Framework)

SO-1-003 (0) English (5 cr)

One of the following novels:
Look Me in The Eye by John Robinson
My Stroke of Insight by Jill Bolte Taylor
Thinking in Pictures by Temple Grandin
Left Neglected, Lisa Genova
As We Are Now by Mary Sarton
Still Alice, Lisa Genova

Materials provided by lecturer

• Lectures - 26 hours
• Excursions and demonstrations - 12 hours
• Individual- and group instruction - 10 hours
• Small-group work - 15 hours
• Project- and production work/artistic activities - 5 hours
• Individual studies - 45 hours
• Internet-based studies - 20 hours

• Total workload of the course: 133 hours
• Of which autonomous studies: 133 hours
• Of which scheduled studies: 0 hours

Participation in tuition

• Essays, reports, productions and portfolio

To pass the course the student should pass the following examinations:
Examination 1 Sufficient activity in classes.
Examination 2 Write a report using the correct structure.
Examination 3 Produce a well-structured summary (analysis).
Examination 4 Hold a presentation.
Examination 5 Produce a work application & CV suitable to the field.

Further smaller oral and written assignments may be included as needed.

The examinations contribute to the final grade as follows:
Written assignments according to extent of assignment up to 25% each.
At least one oral presentation must be held in order to pass the course.
Attendance up to 20% and is graded accordingly:
59-62% 1
63-67% 1,5
68-72% 2
73-77% 2,5
78-81% 3
82-86% 3,5
87-91% 4
92-96% 4,5
97-100% 5

• Arell-Sundberg Marina
• Nordlund-Spiby Rut
• Ray Jan-Anders
• Kimberley Nigel

Ray Jan-Anders

https://arcada.itslearning.com/ External link

No limit (49 students enrolled)

12 months after course has ended

2018-10-08 to 2018-11-04

• Date will be announced later - Reports and productions
• Date will be announced later - Other assignments