The course takes place in period
4 (2019-03-18 to 2019-07-31)
Level/category
Teaching language
English
Type of course
Optional
Cycle/level of course
First
Recommended year of study
3
Total number of ECTS
5 cr
Competency aims
The aim of the course is
-understand user centered service design and
multi professional development process to digital
services
-be able to applied future orientation and
solutions centric working habits
-to understand different kind of data sources and
structures and future possibilities to utilize
data analytics for citizens’ health promotion
Learning outcomes
At the end of the course the student is expected
to beable to
-understand and explain the meaning of the
theoretical knowledge and principles of digital
service in health and wellbeing context.
-identify and create simple solutions skills to
innovative service design methodology.
-apply into practice some principles and methods
of digital service development in technology
design process.
-plan and execute simple implementation project.
Course contents
The Developer of Digital Health and Welfare
Services
studies (30 credits) are combined from three
study
units (15cr) and with possibility to add the
thesis
process (15cr). It starts with the unit where the
main content is the citizen as customer in
digital
health and welfare services and how professionals
are
communicating in a digital environment. Then
comes
the study unit about digital health and welfare
environment’s with ethics and regulation in
healthcare. At last comes the service design
study
unit, that will increase participant’s
competences
about customer oriented user centered service
design
and co-creation process.
This study unit deals with the development of
digital
services and the creation of
competence in service design process. In the
group-
works there are lots of variations
of service - service design, digital service,
healthcare service. The aim of this
study unit is to give future professionals skills
in
developing improved e-Health
services. The point is give orientation and
create
interest to this topics.
Prerequisites and co-requisites
Watch the videos:
http://storyofdigitalhealth.com/definition/ External link and
find
out your nationally relevant issues (Also EU-
level) and
share them in platforms discussion board.
Additional information
This course will take place as a intensive course
during 8th to 12th of April in Riga. Students
will apply for participation in the intensive
week to the examiner of the course.
Recommended or required reading
Polaine A., Løvlie L.& Reason B. Service Design.
From insight to implementation. Summary by Kim
Hartman.
http://www.kimhartman.se/wp External link-
content/uploads/2013/10/Service-Design-from-
insight-to-implementation-summary.pdf
Herrmann A., Huber F. & Braunstein C. Market-
driven
product and service design: Bridging the gap
between
customer needs, quality management, and customer
satisfaction. International Journal of Production
Economics. Volume 66, Issue 1, 5 June 2000, Pages
77–
96.
http://www.sciencedirect.com/science/article/pii/ External link
S0925527399001140
Aurich J.C., Fuchs C & DeVries M.F. An Approach
to
Life Cycle Oriented Technical Service Design.
CIRP
Annals - Manufacturing Technology. Volume 53,
Issue
1, 2004, Pages 151–154.
http://www.sciencedirect.com/science/article/pii/ External link
S0007850607606660
Business model canvas, template:
http://unicornomy.com/wp External link-
content/uploads/2016/03/business-model-canvas.jpg
Download free e-book (72 pages) from here:
http://businessmodelgeneration.com/book External link?
_ga=1.107046533.686026417.1461067654
Designing for the Digital Age : how to create
human-
centered products and service - Goodwin, Kim,
Indianapolis : Wiley, 2009.
Study activities
Internet-based studies - 135 hours
Workload
- Total workload of the course: 135 hours
- Of which autonomous studies: 135 hours
- Of which scheduled studies: 0 hours
Mode of Delivery
Multiform education
Assessment methods
Essays, reports, productions and portfolio
Assessment requirements
To pass the course the student should pass the
weekly assignments (examinations include written
examination tests,
demonstrations and presentations, reports and
produktions, essays, and also presence at
specified
occasions)
The assignments are graded passed / failed
Teacher
- Ekman Petra
- Tana Jonas
- Westerlund Magnus
Examiner
Ekman Petra
Home page of the course
Slack, all enrolled will get a sign up information
Group size
No limit (8 students enrolled)
Assignments valid until
12 months after course has ended
The timetable of the course
April 8th to 12th 2019
Course enrolment period
2019-03-04 to 2019-03-31
Assessment methods
2019-04-14 - Reports and productions