The course is included in these curricula and study modules
The course takes place in period
2 (2018-10-22 to 2018-12-31)
Level/category
Teaching language
English
Type of course
Compulsory
Cycle/level of course
First
Recommended year of study
2
Total number of ECTS
5 cr
Competency aims
The aim of the course is:
- to improve spoken fluency in routine customer-service situations in the field.
- to develop the student’s ability to interpret and comprehend authentic English text.
- to develop fluency in both spoken and written language for various purposes, with focus on the field of study.
Learning outcomes
At the end of the course the student is expected to:
Reading
- be able to understand, interpret, and explain terminology related to social care without major difficulty.
- have developed his/her reading skills and acquired essential vocabulary to support communication in a professional context.
Listening
- be able to understand the main points of standard speech on familiar matters regularly encountered at work, in school, at leisure.
Spoken Production
- to give clear, rather detailed descriptions about services or processes, can give instructions to clients.
Spoken Interaction
- be able to interact with native speakers with a high degree of fluency in customer-service, negotiations and debates.
Writing
- be able to give their personal details, relate their education and work experience.
- be able to write a letter of application and CV in an appropriate style.
- be familiar with e-mail and business writing etiquette.
- be able to produce fundamental for the field typical documents.
Course contents
Social contacts, your place of work, work ethics, current articles related to the field, collecting client information
Prerequisites and co-requisites
Skill level B1.1 (Common European Framework)
Previous course names
SO-1-003 (0) English (5 cr)
Recommended or required reading
One of the following novels:
Look Me in The Eye by John Robinson
My Stroke of Insight by Jill Bolte Taylor
Thinking in Pictures by Temple Grandin
Left Neglected, Lisa Genova
As We Are Now by Mary Sarton
Still Alice, Lisa Genova
Materials provided by lecturer
Study activities
- Lectures - 26 hours
- Excursions and demonstrations - 12 hours
- Individual- and group instruction - 10 hours
- Small-group work - 15 hours
- Project- and production work/artistic activities - 5 hours
- Individual studies - 45 hours
- Internet-based studies - 20 hours
Workload
- Total workload of the course: 133 hours
- Of which autonomous studies: 133 hours
- Of which scheduled studies: 0 hours
Mode of Delivery
Participation in tuition
Assessment methods
- Essays, reports, productions and portfolio
Assessment requirements
To pass the course the student should pass the following examinations:
Examination 1 Sufficient activity in classes.
Examination 2 Write a report using the correct structure.
Examination 3 Produce a well-structured summary (analysis).
Examination 4 Hold a presentation.
Examination 5 Produce a work application & CV suitable to the field.
Further smaller oral and written assignments may be included as needed.
The examinations contribute to the final grade as follows:
Written assignments according to extent of assignment up to 25% each.
At least one oral presentation must be held in order to pass the course.
Attendance up to 20% and is graded accordingly:
59-62% 1
63-67% 1,5
68-72% 2
73-77% 2,5
78-81% 3
82-86% 3,5
87-91% 4
92-96% 4,5
97-100% 5
Teacher
- Arell-Sundberg Marina
- Nordlund-Spiby Rut
- Ray Jan-Anders
- Kimberley Nigel
Examiner
Ray Jan-Anders
Home page of the course
Group size
No limit (49 students enrolled)
Assignments valid until
12 months after course has ended
Course enrolment period
2018-10-08 to 2018-11-04
Assessment methods
- Date will be announced later - Reports and productions
- Date will be announced later - Other assignments
Date | Time | Room | Title | Description | Organizer |
---|---|---|---|---|---|
2018-10-23 | 10:00 - 12:00 | B522 | Engelska (SO 1-7) | Ray Jan-Anders | |
2018-10-30 | 10:00 - 12:00 | E385 | Engelska (SO 1-7) | Kimberley Nigel Ray Jan-Anders |
|
2018-10-31 | 09:00 - 11:00 | B522 | Engelska (SO 1-7) | Kimberley Nigel Ray Jan-Anders |
|
2018-11-05 | 12:15 - 14:00 | B320 | Engelska (SO 1-7) | Kimberley Nigel Ray Jan-Anders |
|
2018-11-13 | 10:00 - 12:00 | B522 | Engelska (SO 1-7) | Kimberley Nigel Ray Jan-Anders |
|
2018-11-15 | 12:15 - 14:00 | B522 | Engelska (SO 1-7) | Kimberley Nigel Ray Jan-Anders |
|
2018-11-27 | 10:00 - 12:00 | B522 | Engelska (SO 1-7) | Kimberley Nigel Ray Jan-Anders |
|
2018-12-04 | 10:30 - 11:15 | B522 | Engelska (SO 1-7) | Ray Jan-Anders | |
2018-12-04 | 11:15 - 12:00 | B522 | Engelska (SO 1-7) | Ray Jan-Anders | |
2018-12-13 | 12:00 - 14:00 | B522 | Engelska (SO 1-7) | Ray Jan-Anders | |
2018-12-18 | 10:00 - 11:30 | B517 | Engelska (SO 1-7) | Ray Jan-Anders | |
2018-12-18 | 11:30 - 13:00 | B517 | Engelska (SO 1-7) | Ray Jan-Anders | |
2018-12-18 | 13:00 - 14:30 | B517 | Engelska (SO 1-7) | Ray Jan-Anders | |
2018-12-19 | 08:30 - 10:00 | B517 | Engelska (SO 1-7) | Ray Jan-Anders | |
2018-12-19 | 10:00 - 11:30 | B517 | Engelska (SO 1-7) | Ray Jan-Anders | |
2018-12-19 | 11:30 - 13:00 | B517 | Engelska (SO 1-7) | Ray Jan-Anders | |
2018-12-19 | 13:00 - 14:30 | B517 | Engelska (SO 1-7) | Ray Jan-Anders |