Level/category
Teaching language
English
Type of course
Compulsory
Cycle/level of course
First
Recommended year of study
2
Total number of ECTS
5 cr
Competency aims
In this study unit the focus lies on the following
competencies:
Customer- centric competency
Fact-based decision making competency
Resilience competency
SDG´s in focus:
8. DECENT WORK AND ECONOMIC GROWTH
9. INDUSTRY, INNOVATION AND INFRASTRUCTURE
12. RESPONSIBLE CONSUMPTION & PRODUCTION
17. PARTNERSHIPS FOR THE GOALS
Learning outcomes
Upon completion of this study unit:
You can define key concepts related to hospitality
management. (Knowledge)
You are able to define and work with KPI´s for
the hospitality industry. (Knowledge)
You have the ability to apply operational
management within the
hospitality industry. (Skills)
You have a business sustainable attitude regarding
hospitality
management. (Approach)
Course contents
Operations Management
Global Distribution Systems
Revenue Management basics such as pricing, customer
behavior, supply and demand.
Prerequisites and co-requisites
Introduction to the Tourism Industry
Recommended or required reading
Wood Roy C. 2018, Hotel Accommodation Management
by Routledge
Study activities
- Lectures - 30 hours
- Excursions and demonstrations - 10 hours
- Individual studies - 60 hours
- Internet-based studies - 35 hours
Workload
- Total workload of the course: 135 hours
- Of which autonomous studies: 135 hours
- Of which scheduled studies: 0 hours
Mode of Delivery
Multiform education
Assessment methods
- Essays, reports, productions and portfolio
- Written essays for each lesson and participation in the group discussions that take place at each lesson.
Assessment requirements
For approved performance it is required that the
student
take the following examinations:
Essay assignments with group discussions: 60
points out of 100.
Group assignment 40 points out of 100.
Minimum 50% of each part to be approved in
the course.
Teacher
Broth Joacim
Examiner
Broth Joacim
Home page of the course
Group size
No limit
Assignments valid until
12 months after course has ended
Assessment methods
- Date will be announced later - Reports and productions
- Date will be announced later - Other assignments