The course is included in these curricula and study modules

Level/category

Extension studies

Teaching language

English

Type of course

Free Elective

Recommended year of study

3

Total number of ECTS

5 cr

Competency aims

The aim of the course is to deepen the student's knowledge in value creation and management logic of culture organisations.

Learning outcomes

At the end of the course the student is expected to understand what kind of management methods culture organisations can use in creating value for themselves within culture industrial networks.

Course contents

The course comprises lectures and independent studies, in which the student learns to apply theories of earlier research in business- and value network studies, relationship marketing, customer relationship management, customer asset management, intellectual capital management as well as culture studies to a culture organisation context.

Prerequisites and co-requisites

None but students with credits from Culture Business 1 are prioritised in enrollment

Previous course names

No

Additional information

The course is particularly suitable for students who write their theses on a business economic topic within the culture industry or on a business economic topic by using an approach derived from culture studies.

Recommended or required reading

The compulsory literature comprise: LECTURE 1: Value, value chains, value networks Rintamäki, Timo; Kanto, Antti; Kuusela, Hannu and Spence, Mark T. 2006: Decomposing the value of department store shopping into utilitarian, hedonic and social dimensions – Evidence from Finland. International Journal of Retail & Distribution Management, Vol. 34, No. 1, pp. 6-24 Hearn, Greg & Pace, Cassandra 2006: Value-creating ecologies – understanding next generation business systems. Foresight, Vol. 8, No. 1, pp. 55-65. Allee, Verna 2000: Reconfiguring the value network. Journal of Business Strategy, Vol. 21, No. 4, July-August 2000, pp. 36 – 39. (also as open source) Ehret, Michael 2004: Managing the trade-off between relationships and value networks. Towards a value-based approach of customer relationship management in business-to- business markets. Industrial Marketing Management, Vol. 33, 2004, pp. 465 – 473. Håkansson, Håkan and Ford, David 2001: How should companies interact in business networks? Journal of Business Research, Vol. 55, Iss. 2, pp. 133 – 139. LECTURE 2: Service management, customer relationship management Grönroos, Christian 1994: From scientific management to service management – A management perspective for the age of service competition. International Journal of Service Industry management, Vol. 5, No. 1, pp. 5-20. Storbacka, Kaj, Strandvik Tore, and Grönroos Christian. 1994: Managing Customer Relationships for Profit: The Dynamic of Relationship Quality. International Journal of Service Industry Management, Vol. 5, No. 5, pp. 21 – 38. Ulaga, Wolfgang and Eggert, Andreas 2006: Relationship value and relationship quality. European Journal of Marketing, Vol. 40 No. 3/4, pp. 311 – 327. Zineldin, Mozad & Philipson, Sarah 2007: Kotler and Borden are not dead: myth of relationship marketing and truth of the 4Ps. Journal of Consumer Marketing, Vol. 24, Iss. 4; pp. 229 – 241. LECTURE 3: Customer asset management, intellectual capital management Storbacka, Kaj 2004: Create your future by investing in customers. Velocity, 6/1, pp. 19-25. (see course’s home page for further instructions) Malthouse, E. C., & Blattberg, R. C. 2005): Can we predict customer lifetime value? Journal of Interactive Marketing, 19 (Winter), pp. 2-16. Green, Annie 2007: Intangible assets in plain business language. The Journal of Information and Knowledge Management Systems, Vol. 37, No. 3, pp. 238-248. Marr, Bernard and Adams, Chris 2004: The balanced scorecard and intangible assets: similar ideas, unaligned concepts. Measuring Business Excellence, Vol. 8, No. 3, pp. 18-27. Low, Jonathan 2000: The value creation index. Journal of Intellectual Capital, Vol. 1, No. 3, pp. 252-262 LECTURE 4: Brand management and sponsorship Krishnan, Balaji C. & Hartline, Michael D. 2001: Brand equity: is it more important in services? Journal of Services Marketing; Volume: 15 Issue: 5; pp. 328 – 342. Payne Adrian; Storbacka Kaj; Frow, Pennie; Knox Simon 2009: Co-creating brands: diagnosing and designing the relationship experience. Journal of Business Research; Vol. 62, Iss. 3; pp. 379. (see course’s home page for further instructions) Mitchell, Colin 2002: Selling the Brand Inside – You tell customers what makes you great. Do your employees know? Tool Kit, January 2002, pp. 99 – 105. http://www.acp.edu.au/courses/SIRXMGT005A/Selling_the_Bran d_Inside.pdf Roy, Donald P. & Cornwell T. Bettina 2003: Brand equity’s influence on responses to event sponsorships. Journal of Product & Brand Management; Volume: 12 Issue: 6; 2003 377 – 393. Andriopoulos, Constantine & Gotsi, Manto 2000: Benchmarking brand management in the creative industry. Benchmarking: An International Journal; Vol. 7, No. 5; pp. 360-372. Powell, Shaun / Dodd, Chris 2007: Managing vision and the brand within the creative industries. Corporate Communications: An International Journal; Vol. 12, No. 4; pp. 394-413. LECTURE 5: Creativity management Powell, Shaun 2008: The management and consumption of organisational creativity. Journal of Consumer Marketing, Vol. 25, No. 3, pp. 158-166. Lundin, Rolf A. 2008: The beauty and the beast – on the creativity/project management encounter. International Journal of Managing Projects in Business, Vol. 1, No. 2, pp. 206-215. Andriopoulos, Constantine 2001: Determinants of organisational creativity - literature review. Management Decision, Vol. 39, Iss 10, pp. 834-840. Juniper, Dean 1996: Human resource and creativity. Work Study, Vol. 45, No. 7, pp. 15-22. Azadegan, Arash; Bush, David and Dooley, Kevin J. 2008: Design creativity – static or dynamic capability? International Journal of Operation & Production Management, Vol. 28, No. 7, pp 636-662.

Study activities

  • Lectures - 15 hours
  • Tuition managed by students but supervised by the teacher - 8 hours
  • Individual studies - 110 hours

Workload

  • Total workload of the course: 133 hours
  • Of which autonomous studies: 110 hours
  • Of which scheduled studies: 23 hours

Mode of Delivery

Multiform education

Assessment methods

  • Demonstrations and presentations
  • Reports and productions
  • Essays

Assessment requirements

To pass the course the student should pass the following examinations: Examination 1 Lecture/literature notes (30%) Examination 2 Term paper (60%) Examination 3 Presentation of term paper (10%)

Teacher

Tuulikki Haaranen

Examiner

Haaranen Tuulikki

Home page of the course

https://elearning.arcada.fi/

Group size

No limit

Assignments valid until

Until date 2010-05-31

The timetable of the course

Culture Business 1 and 2 will be run as two consecutive intensive courses between 22.3.- 28.5.2010. The term paper deadline in both the courses is 24.5.2010 and the oral presentations of papers will be held 27.5. - 28.5.2010. Students participating only in CB1 are asked to write a term paper of 8 - 12 pages on a topic corresponding to CB1 themes. Students participating in CB1 and CB2 are asked to write a term paper of 16 - 20 pages on a topic corresponding to CB1 and CB2 themes. In addition, students in both the courses are required to write lecture notes (3-4 pages per lecture) comprising an analysis of three lectures' literature and the lectures itself. The deadline for the CB1 lecture notes is 16.4.2010. The deadline for the CB2 lecture notes is 14.5.2010. The lecture notes are individual assignments. The term papers can be written in pairs or as an individual assignment. L1 19.4.2010, 16.15-19.00 L2 26.4.2010, 16.15-19.00 L3 3.5.2010, 16.15-19.00 L4 6.5.2010, 16.15-19.00 L5 10.5.2010, 16.15-19.00 P1 27.5.2010, 16.15-20.00 (shared with CB1 students) P2 28.5.2010, 16.15-20.00 (shared with CB1 students)

Assessment methods

  • 2010-05-27 - Demonstrations and presentations
  • 2010-05-14 - Reports and productions
  • 2010-05-24 - Essays

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