Level/category

General studies

Teaching language

English

Type of course

Compulsory

Cycle/level of course

First

Recommended year of study

1

Total number of ECTS

5 cr

Competency aims

The course aims to develop professional communication skills related to the tourism industry, both written and spoken.

Learning outcomes

- demonstrate lexical and grammatical competence in written and spoken professional contexts. - demonstrate the ability to write effective key professional documents, including letters, work applications & CVs, business reports. - prepare and deliver a presentation of professional interest using PowerPoint. - participate in routine customer service interactions in English. - have enhanced the ability to participate in social communication in the professional setting common to routine interactions.

Course contents

tourism industry terminology, routine correspondence, work applications & CVs, customer service, presentations, business report writing.

Prerequisites and co-requisites

Upper secondary school education or similar

Previous course names

-

Additional information

Attendance to all classes is compulsory. All graded assignments are subject to deadlines. Assessment is based on participation, completed course work and graded assignments.

Recommended or required reading

English for International Tourism, Miriam Jacob & Peter Stuart (Longman) Material distributed by the lecturer

Study activities

  • Lectures - 60 hours
  • Small-group work - 20 hours
  • Project- and production work/artistic activities - 20 hours
  • Individual studies - 20 hours

Workload

  • Total workload of the course: 120 hours
  • Of which autonomous studies: 120 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Participation in tuition

Assessment methods

  • Demonstrations and proficiency exams
  • Essays, reports, productions and portfolio

Teacher

Kimberley Nigel

Examiner

Kimberley Nigel

Home page of the course

https://arcada.itslearning.com/

Group size

No limit

Assignments valid until

Until date 2013-01-15

Assessment methods

  • Date will be announced later - Demonstrations and presentations
  • Date will be announced later - Reports and productions

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