AB-2-057 (0) - Hospitality Operations Management

• Business administration 2015 (tourism) - Tourism and travel sector
• Business administration 2016 (tourism) - Tourism and travel sector
• Business administration 2017 (tourism) - Tourism and travel sector
• Business administration 2018 (tourism) - Tourism and travel sector

1 (2018-08-01 to 2018-10-21)

English

Compulsory

First

2

5 cr

The aim of this course is to familiarize on the key
issues that currently influence accommodation and
other hospitality business.

At the end of the course the student is expected
to be able to
Identify and assess the scope of the
accommodation sector of the hospitality industry
Understand the structure of the accommodation
sector, the role of brands and the different
ownership models that predominate internationally
Assimilate the sectors historical development and
the effect of this on today`s operations
Discuss some of the key issues that dominate
operations today and that will influence its
future development

Introduction to hospitality industry
Hotel customers life-cycle
Checkin and out process
Service products in industry
Security
Key figures and budgets
Housekeeping
Revenue Management

First years studies done especially Basics of marketing

Compulsory attendance on some lectures and study
visits

Wood R.C.2018, Hotel Accommodation Management
Walker, J.R.2013, Introduction to Hospitality
Holloway & Humphreys, 2012 The Business of
Tourism
Vallen & Vallen, 2005, Check in chaeck out
Hayes D., 2005, Hotel Operations Management
Jones & Lockwood, 2004, Management of hotel
operations

• Lectures - 20 hours
• Excursions and demonstrations - 20 hours
• Individual- and group instruction - 10 hours
• Individual studies - 55 hours
• Internet-based studies - 30 hours

• Total workload of the course: 135 hours
• Of which autonomous studies: 135 hours
• Of which scheduled studies: 0 hours

Multiform education

• Exams (written-, oral-, home-)
• Essays, reports, productions and portfolio

To pass the course the student should pass the
following examinations:
Hotel Chain assignment 30points/100
Home exam Wood book 60 points/100 (done in 8 smaller parts, each article gives 4 points)
Learnings/fire rehearsal 10 points/100

Fabricius Susanna

Fabricius Susanna

https://arcada.itslearning.com/ External link

No limit (12 students enrolled)

12 months after course has ended

2018-08-13 to 2018-09-09

• Date of examination will be announced later - Exams
• Date will be announced later - Reports and productions