AB-2-097 (0) - Hospitality Management

2 (2023-10-23 to 2023-12-31)

English

Compulsory

First

2

5 cr

In this study unit the focus lies on the following
competencies:

Customer- centric competency

Fact-based decision making competency

Resilience competency

SDG´s in focus:
8. DECENT WORK AND ECONOMIC GROWTH
9. INDUSTRY, INNOVATION AND INFRASTRUCTURE
12. RESPONSIBLE CONSUMPTION & PRODUCTION
17. PARTNERSHIPS FOR THE GOALS

Upon completion of this study unit:

You can define key concepts related to hospitality
management. (Knowledge)

You are able to define and work with KPI´s for
the hospitality industry. (Knowledge)

You have the ability to apply operational
management within the
hospitality industry. (Skills)

You have a business sustainable attitude regarding
hospitality
management. (Approach)

Operations Management
Global Distribution Systems
Revenue Management basics such as pricing, customer
behavior, supply and demand.

Introduction to the Tourism Industry

Wood Roy C. 2018, Hotel Accommodation Management
by Routledge

• Lectures - 30 hours
• Excursions and demonstrations - 10 hours
• Individual studies - 60 hours
• Internet-based studies - 35 hours

• Total workload of the course: 135 hours
• Of which autonomous studies: 135 hours
• Of which scheduled studies: 0 hours

Multiform education

• Essays, reports, productions and portfolio
• Written essays for each lesson and participation in the group discussions that take place at each lesson.

For approved performance it is required that the
student
take the following examinations:
Essay assignments with group discussions: 60
points out of 100.
Group assignment 40 points out of 100.

Minimum 50% of each part to be approved in
the course.

Broth Joacim

Broth Joacim

https://arcada.itslearning.com/ External link

No limit

12 months after course has ended

2023-08-10 to 2023-10-01

• Date will be announced later - Reports and productions
• Date will be announced later - Other assignments