The course is included in these curricula and study modules

Marketing of travel and tourism - General studies (tourism)


Professional studies

Teaching language


Type of course


Recommended year of study


Total number of ECTS

5 cr

Competency aims

The course aims to develop professional communication skills related to the tourism industry, both written and spoken.

Learning outcomes

- demonstrate lexical and grammatical competence in written and spoken professional contexts.
- demonstrate the ability to write effective key professional documents, including work applications & CVs.
- prepare and deliver a presentation of professional interest with effective use of IT tools, e.g. PowerPoint.
- participate effectively in meetings and routine discussions.
- participate in routine customer service interactions in English.
- have enhanced the ability to participate in social communication in the professional setting common to routine interactions.

Course contents

Hotel and restaurant terminology, gastronomic terms, routine correspondence, work applications & CVs, customer service, meetings, negotiations, presentations.

Prerequisites and co-requisites

Upper secondary school education or similar

Additional information

Attendance to all classes is compulsory. All graded assignments are subject to deadlines and must be completed BEFORE the exam.

Assessment is based on participation, completed course work and the final exam.

Recommended or required reading

Av läraren utdelat material
Material distributed by the lecturer

Study activities

  • Lectures
  • Group work
  • Assignments
  • Presentations
  • Written report
  • Exercises
  • Individual work


  • Total workload of the course: 0 hours
  • Of which autonomous studies: 0 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Participation in tuition

Assessment methods

No tests


Kimberley Nigel

Group size

No limit

Assignments valid until

Until date 2006-04-21

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