Level/category

Professional studies

Teaching language

English

Type of course

Compulsory

Cycle/level of course

First

Recommended year of study

2

Total number of ECTS

5 cr

Competency aims

The aim of this course is to familiarize on the key issues that currently influence accommodation and other hospitality business.

Learning outcomes

At the end of the course the student is expected to be able to Identify and assess the scope of the accommodation sector of the hospitality industry Understand the structure of the accommodation sector, the role of brands and the different ownership models that predominate internationally Assimilate the sectors historical development and the effect of this on today´s operations Discuss some of the key issues that dominate operations today and that will influence its future development

Course contents

Introduction to hospitality industry Hotel customers life-cycle Checkin and out process Service products in industry Security Key figures and budgets Housekeeping

Prerequisites and co-requisites

Tourism in Finland course

Additional information

Compulsory attendance on some lectures and study visits

Recommended or required reading

Walker, J.R.2013, Introduction to Hospitality Holloway & Humphreys, 2012 The Business of Tourism Vallen & Vallen, 2005, Check in chaeck out Hayes D., 2005, Hotel Operations Management Jones & Lockwood, 2004, Management of hotel operations

Study activities

  • Lectures - 50 hours
  • Excursions and demonstrations - 10 hours
  • Individual- and group instruction - 10 hours
  • Project- and production work/artistic activities - 15 hours
  • Individual studies - 30 hours
  • Internet-based studies - 20 hours

Workload

  • Total workload of the course: 135 hours
  • Of which autonomous studies: 135 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Multiform education

Assessment methods

  • Exams (written-, oral-, home-)
  • Essays, reports, productions and portfolio
  • case

Assessment requirements

To pass the course the student should pass the following examinations: Examination 1 assignmnet 1 20% Examination 2 assignment 2 40% together with the course Tourism in Contemporary World Examination 3 written exam 40%

Teacher

Fabricius Susanna

Examiner

Fabricius Susanna

Home page of the course

https://arcada.itslearning.com/

Group size

No limit

Assignments valid until

12 months after course has ended

Assessment methods

  • Date of examination will be announced later - Exams
  • Date will be announced later - Reports and productions
  • Date will be announced later - Other assignments

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