We have our IT Dropin service available Mon-Fri at office hours for our students and staffs. You can come to the Dropin point which is located in the journal reading room beside the library. There is usually a digital banner running to indicate its location. There is also a landphone on the table which you can use to directly contact us. Then we will come over there and meet you in person. Dropins are a great way to get more personal help regarding complex issues.

Some common Dropin topics are:

  • You have problems installing Office365 on your computer
  • You have problems formatting in Word
  • You cannot get Arcada email to work on your phone
  • You have licensing problems with the Office365 package
  • Wifi connection issue

But in general, you can come to the Dropins regarding any IT issues.