Kursen ingår i dessa läroplaner och studiehelheter
- Informationsteknik 2018 - Digital transformation
- Företagsekonomi 2016 (logistik) - Digital transformation
- Företagsekonomi 2016 (marknadsföring) - Digital transformation
- Företagsekonomi 2016 (turism) - Digital transformation
- Företagsekonomi 2017 (logistik) - Digital transformation
- Företagsekonomi 2017 (marknadsföring) - Digital transformation
- Företagsekonomi 2017 (turism) - Digital transformation
- Företagsekonomi 2018 (logistik) - Service development
- Företagsekonomi 2018 (marknadsföring) - Service development
- Företagsekonomi 2018 (turism) - Service development
- Företagsekonomi 2019 - Service development
- Företagsekonomi 2020 - Service development
- Företagsekonomi 2021 - Tjänsterutveckling - avancerade studier
- Företagsekonomi 2022 - Tjänsterutveckling - avancerade studier
- International business 2016 - Digital transformation
- International business 2017 - Digital transformation
- International business 2018 - Service development
- International business 2019 - Service development
- International business 2020 - Service development
- International business 2021 - Tjänsterutveckling - avancerade studier
- International business 2022 - Tjänsterutveckling - avancerade studier
Kursens undervisningsperiod
- 1 (2021-08-01 till 2021-10-24)
- 2 (2021-10-25 till 2021-12-31)
Nivå/kategori
Undervisningsspråk
Engelska
Kurstyp
Obligatorisk
Cykel/nivå
Yrkeshögskoleexamen
Rekommenderat studieår
3
Omfattning
5 sp
Kompetensmål
Within this study unit we will focus on the
following competencies:
Customer-centric Competence
Fact-based decision making Competence
Communicative and Social Competence
​Learning Competence
SDG's in focus: 4,8,9,12
Läranderesultat
Once you have completed the study unit you will
have..
- learned the basics of design thinking and
service design as well as methodologies and
approaches currently used as best practices in
business environment. (knowledge, skills)
- know how to think about the behavioural
touchpoints a user may have within a company, and
how those touchpoints can be better designed to
support a more comprehensive and purposeful
customer experience (business value).(attitude,
skill)
- students will learn to think about narrative
structures, and consider products and services in
a larger, experiential context. (attitude, skill)
Innehåll
Group work in workshops designed as a service
design process. And individual selfstudies of
ebook and articles.
Contents
- design thinking
- service design
- buyer persona
- customer journey mapping
- storytelling
- scenario development
- prototyping
Förkunskaper
Basic business study units need to be completed,
especially marketing + 20 completed from the subject
module.
Mer information
This study unit is the second unit of the module
Digital Transformation. The module is planned to
be taken as a whole 15 credits package. The other
two units are called Strategies in a Digital
Economy and Customer experience Management. THIS
STUDY UNIT IS STUDIED ON CAMPUS (if not restricted
by authorities) and it stretches one week
into Period 2.
Litteratur
This is Service Design Thinking : Basics-Tools-
Cases
Stickdorn, Marc ; Schneider, Jakob
BIS Publishers 2012. 1st ed
Ebook Central Yrkeshögskolan Arcada - Arcada
Finna
Material in itslearning
Various blogs, websites and handbooks on the web
Studieaktiviteter
- Föreläsningar - 20 timmar
- Studiebesök och demonstrationer - 10 timmar
- Praktiska övningar - 30 timmar
- Projekt- och produktionsarbete/konstnärlig verksamhet - 15 timmar
- Självstudier - 35 timmar
- Nätbaserade - 25 timmar
Arbetsbelastning
- Kursens totala antal arbetstimmar: 135 timmar
- Varav självstyrda studieformer: 135 timmar
- Varav schemalagda studier: 0 timmar
Undervisningsform
Närundervisning
Examinationsformer
- Tentamina (skriftliga-, muntliga-, hem-)
- Essä, rapporter, produktioner och portfolio
Examinationskrav
To pass the study unit the student should pass the
following examinations:
Book assignments; online quiz, article
assignments
Workshop activity, productions and reflective
dialogue
Reflective article assignments
DETAILED INFORMATION ABOUT EXAMINATION WILL BE
TOLD DURING MANDATORY INTRODUCTION LECTURE.This
study unit is consisting of practical learnings
and
dialogues during workshops that will be assessed.
Lärare
- Kietz Tove
- Tigerstedt Christa
Examinator
Kietz Tove
Kursens hemsida
Antal kursplatser
Ingen begränsning (41 studenter anmälda)
Delprestation i kraft till
12 månader efter kursens slutdatum
Kursanmälningstid
2021-08-09 till 2021-08-29
Examinationsformer
- Tentdatum meddelas senare - Tentamina
- Datum meddelas senare - Rapporter och produktioner
Datum | Tid | Rum | Titel | Beskrivning | Organisatör |
---|---|---|---|---|---|
2021-10-12 | 09:15 - 11:45 | D4110 | Service Design | Workshop 1: Introduction and examination The Zoomlink is only for those staying home due to illness etc. https://arcada.zoom.us/j/63626064801?pwd=Wlkyd1YwTi9rKzFaM1A1cWsxMTZXZz09 Meeting ID: 636 2606 4801 Passcode: 340813 | Kietz Tove Tigerstedt Christa |
2021-10-14 | 13:00 - 15:30 | D4107-08 | Service Design | https://arcada.zoom.us/j/69664453753?pwd=M0VXck5ucGtkbjlrVGVNcE8xTlAzdz09 Meeting ID: 696 6445 3753 Passcode: 077449 | Kietz Tove |
2021-10-18 | 13:00 - 15:30 | B522 | Service Design | Tove Kietz is inviting you to a scheduled Zoom meeting. Join Zoom Meeting https://arcada.zoom.us/j/64888634275?pwd=NkFTRnpOdHBIODgycmdNTGhFRTlydz09 Meeting ID: 648 8863 4275 Passcode: 389620 One tap mobile +496971049922,,64888634275# Germany +496938079883,,64888634275# Germany Dial by your location +49 69 7104 9922 Germany +49 69 3807 9883 Germany +49 69 3807 9884 Germany +49 69 5050 0951 Germany +49 69 5050 0952 Germany +49 695 050 2596 Germany Meeting ID: 648 8863 4275 Find your local number: https://arcada.zoom.us/u/cbrZ0iSEjK Join by SIP 64888634275@109.105.112.236 64888634275@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 648 8863 4275 Passcode: 389620 | Kietz Tove |
2021-10-21 | 13:00 - 15:30 | D4109 | Service Design | 3. Creativity ws with a session (and guest, 13-13.40 approx) on use cases in the service sector for inspiration. Creativity exercise related to your ASL case to be handed in after session. The session is on campus, but we have a Zoom link as well. (Guest session in Zoom, from Denmark) Join Zoom Meeting https://arcada.zoom.us/j/67957306732?from=addon | Biström Dennis Tigerstedt Christa |
2021-11-03 | 14:00 - 16:00 | F367 | Service Design | Robot Workshop. Sign up required, in its. We work in smaller groups. | Biström Dennis Edgren Johannes Espinosa Leal Leonardo Kietz Tove Kuvaja-Adolfsson Kristoffer Majd Amin Penttinen Johan Tigerstedt Christa |
2021-11-04 | 14:00 - 16:00 | F367 | Service Design | Robot Workshop. Sign up in its required. We work in smaller groups. | Biström Dennis Edgren Johannes Espinosa Leal Leonardo Kietz Tove Kuvaja-Adolfsson Kristoffer Majd Amin Penttinen Johan Tigerstedt Christa |
2021-11-05 | 09:00 - 11:30 | D4107-08 | Service Design | https://arcada.zoom.us/j/64477346205 Meeting ID: 644 7734 6205 | Kietz Tove |
2021-11-09 | 09:15 - 11:45 | Service Design | https://arcada.zoom.us/j/69695300229?pwd=Nzlsbi9YSlYzNE51QVZpNmk5RWlmdz09 | Kietz Tove | |
2021-11-16 | 09:00 - 12:00 | D4107-08 | Service Design | https://arcada.zoom.us/j/61703613066?pwd=VnJLZnVyK3FPNTRrK0sxcWthRTNSdz09 Meeting ID: 617 0361 3066 Passcode: 902085 | Kietz Tove Tigerstedt Christa |
2021-11-23 | 09:00 - 11:45 | D4107-08 | Service Design | https://arcada.zoom.us/j/69329761892 Meeting ID: 693 2976 1892 | Forsström Mikael Kietz Tove Tigerstedt Christa |