Kursens undervisningsperiod

  • 3 (2020-01-01 till 2020-03-22)
  • 4 (2020-03-23 till 2020-07-31)

Nivå/kategori

Breddstudier

Undervisningsspråk

Engelska

Kurstyp

Valfri

Cykel/nivå

Yrkeshögskoleexamen

Rekommenderat studieår

3

Omfattning

5 sp

Kompetensmål

The aim of the course is that students will learn
the basics of design thinking and service design
as well as methodologies and approaches currently
used as best practices in business environment.
Students will know how to think about the
behavioural touchpoints a user may have within a
company, and how those touchpoints can be better
designed to support a more comprehensive and
purposeful customer experience (business value).
The aim is also that students will learn to think
about narrative structures, and consider products
and services in a larger, experiential context.

Läranderesultat

After the completion of the course, students:
- Understand the fundamental concepts of
design thinking
- Understand the fundamental concepts of
service design
- Understand the importance of a
customer experience
- Understand the concepts of scenario
development and storytelling
- Understand methods for customer journey
mapping, ideation, prototyping and testing

Innehåll

- design thinking
- service design
- buyer persona
- customer journey mapping
- storytelling
- scenario development
- prototyping

Förkunskaper

Basic business courses need to be
completed,especially marketing

Mer information

This course is the second course of the module
Digital Transformation. The module is planned to
be taken as a whole 15 credits package. The other
two courses are called Strategies in a Digital
Economy and Customer experience Management.

Due to the exceptional situation created by the
Coronavirus and the closing of the University,
the course has been altered in the following way:
the rest of the course is done online SEE
ITSLEARNING FILE WITH NEW EXAMINATION AND
TIMESCHEDULE.

Litteratur

This is Service Design Thinking : Basics-Tools-
Cases
Stickdorn, Marc ; Schneider, Jakob
BIS Publishers 2012. 1st ed
Ebook Central Yrkeshögskolan Arcada - Arcada
Finna

Material in itslearning

Various blogs, websites and handbooks on the web

Studieaktiviteter

  • Föreläsningar - 10 timmar
  • Studiebesök och demonstrationer - 10 timmar
  • Praktiska övningar - 50 timmar
  • Projekt- och produktionsarbete/konstnärlig verksamhet - 40 timmar
  • Nätbaserade - 25 timmar

Arbetsbelastning

  • Kursens totala antal arbetstimmar: 135 timmar
  • Varav självstyrda studieformer: 135 timmar
  • Varav schemalagda studier: 0 timmar

Undervisningsform

Närundervisning

Examinationsformer

  • Tentamina (skriftliga-, muntliga-, hem-)
  • Essä, rapporter, produktioner och portfolio

Examinationskrav

To pass the course the student should pass the
following examinations:
Course book assignments online
Workshop productions
Reflective assignments
DETAILED INFORMATION ABOUT EXAMINATION WILL BE
TOLD DURING MANDATORY INTRODUCTION LECTURE.

Lärare

  • Kietz Tove
  • Tigerstedt Christa

Examinator

Kietz Tove

Antal kursplatser

Ingen begränsning (30 studenter anmälda)

Delprestation i kraft till

12 månader efter kursens slutdatum

Kursanmälningstid

2019-12-24 till 2020-03-08

Examinationsformer

  • Tentdatum meddelas senare - Tentamina
  • Datum meddelas senare - Rapporter och produktioner
Rumsbokningar
Datum Tid Rum Titel Beskrivning Organisatör
2020-03-09 08:30 - 12:30 B320 Service design Kietz Tove
Tigerstedt Christa
2020-03-11 12:45 - 15:45 D4107-08 Service design Kietz Tove
Tigerstedt Christa
2020-03-23 09:15 - 12:15 Service design Starting in Zoom at 9.15: https://arcada.zoom.us/j/7567553130 Kietz Tove
Tigerstedt Christa
2020-03-24 09:15 - 12:15 Service design kietztov@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Service Design workshop Storyboards Time: Mar 24, 2020 09:15 AM Kiev Join Zoom Meeting https://arcada.zoom.us/j/3387571300 Kietz Tove
Tigerstedt Christa
2020-03-30 09:15 - 12:15 Service design Join Zoom Meeting https://arcada.zoom.us/j/466517852 Kietz Tove
Tigerstedt Christa
2020-04-01 13:00 - 16:00 Service design Join Zoom Meeting https://arcada.zoom.us/j/754967577 Kietz Tove
Tigerstedt Christa
2020-04-06 10:00 - 12:00 Service design Presentations of Prototypes in Zoom. Link will be provided here and in itslearning. Forsström Mikael
Kietz Tove
Tigerstedt Christa

Kurs och studieplanssökning