Nivå/kategori

Yrkesstudier

Undervisningsspråk

Engelska

Kurstyp

Obligatorisk

Cykel/nivå

Yrkeshögskoleexamen

Rekommenderat studieår

2

Omfattning

5 sp

Kompetensmål

The aim of this course is to familiarize on the key
issues that currently influence accommodation and
other hospitality business.

Läranderesultat

At the end of the course the student is expected
to be able to
Identify and assess the scope of the
accommodation sector of the hospitality industry
Understand the structure of the accommodation
sector, the role of brands and the different
ownership models that predominate internationally
Assimilate the sectors historical development and
the effect of this on today`s operations
Discuss some of the key issues that dominate
operations today and that will influence its
future development

Innehåll

Introduction to hospitality industry
Hotel customers life-cycle
Checkin and out process
Service products in industry
Security
Key figures and budgets
Housekeeping
Revenue Management

Förkunskaper

First years studies done especially Basics of marketing

Litteratur

Wood R.C.2018, Hotel Accommodation Management
Walker, J.R.2013, Introduction to Hospitality
Holloway & Humphreys, 2012 The Business of
Tourism
Vallen & Vallen, 2005, Check in chaeck out
Hayes D., 2005, Hotel Operations Management
Jones & Lockwood, 2004, Management of hotel
operations

Studieaktiviteter

  • Föreläsningar - 20 timmar
  • Studiebesök och demonstrationer - 20 timmar
  • Individuell handledning och grupphandledning - 10 timmar
  • Självstudier - 55 timmar
  • Nätbaserade - 30 timmar

Arbetsbelastning

  • Kursens totala antal arbetstimmar: 135 timmar
  • Varav självstyrda studieformer: 135 timmar
  • Varav schemalagda studier: 0 timmar

Undervisningsform

Flerformsundervisning (delvis nätundervisning handledd eller självstudier)

Examinationsformer

  • Tentamina (skriftliga-, muntliga-, hem-)
  • Essä, rapporter, produktioner och portfolio

Examinationskrav

To pass the course the student should pass the
following examinations:
Hotel Chain assignment 30points/100
Home exam Wood book 60 points/100 (done in 8 smaller parts, each article gives 4 points)
Learnings/fire rehearsal 10 points/100

Lärare

Fabricius Susanna

Examinator

Fabricius Susanna

Antal kursplatser

Ingen begränsning

Delprestation i kraft till

12 månader efter kursens slutdatum

Examinationsformer

  • Tentdatum meddelas senare - Tentamina
  • Datum meddelas senare - Rapporter och produktioner

Kurs och studieplanssökning