For using Arcada’s IT services, you will have a personal IT User Account. We recommend you to acquire and manage your User Account at AAS, Arcada Account Services, where you log in using your User Account. If you haven't yet acquired your User Account or if you have lost the password, you can log in to AAS using a net banking service at a Finnish bank, a Finnish electronic ID or a mobile certificate, or using an active user account at some other Finnish university.

At the start of each semester, IT support will have a service point where you can acquire your User Account by presenting a valid ID (driver's license or passport).

Should you not be able to use any of the options above, please contact it-support@arcada.fi.

Services

Do you want to change your password? - Go to AAS, log in and choose Change password

Have you forgotten your password? - Go to AAS and choose Reset Password. 

Do you need to acquire an Arcada IT-account and password? - Go to AAS and choose Activate IT account

The IT-account

As an Arcada student or staff member, you will have a user account consisting of a username (login) and a password.

You are personally responsible for the user account and password. By using Arcadas IT-services you confirm that you have read and agreed to the IT rules and policies. In case the user should break the law or Arcada's IT rules, the IT-unit has the right to immediately lock the user account for a maximum period of two months.

Your account will be valid throughout your entire study time / employment at Arcada. The account will be disabled 4 weeks after the study right or employment has terminated.

Your Arcada user account and password should not be used to sign up to other web pages or IT-services outside Arcada.

Please note that you may under no circumstances hand out your user name or password to anyone, not even IT-personel or administrators.