Student Services

The Department of Student Services is located in C3 and consists of Student Affairs, Student Exchange, the Study Counsellor and Special Education Teacher, the Study Psychologist and the Admissions Services.

Student Affairs

Please note that Student Affairs is closed during July. However, ordered certificates of studies and transcript of records will be mailed to the address you have given as your local address in Asta even in July.  

Student Affairs consist of two Study Advisors - Camilla Genberg and Erica Åkermarck. They can provide help regarding the following matters:

In addition, the Kela Meal Subsidy Card and discount ticket applications for HSL, VR and Matkahuolto can be collected from Student Affairs. 

Questions regarding courses and curruculums should be addressed to the own institution.

The Study Advisor´s opening hours:

  • Monday: 10-12
  • Tuesday: 10-12
  • Wednesday: 10-12
  • Thursday: 10-12
  • Friday: No visiting hours, unless the deadline for the application of a Degree Certificate is on a Friday (the Study Advisor has visiting hours on that day from 10-12). More information about graduation and application for the degree certificate can be found here.

Outside visiting hours you are always welcome to call or email us at studentaffairs(at) Questions concering the student financial aid should be directed to studiestod(at) 

Student Exchange

The Student Exchange is responsible for the student exchange at Arcada  More information about exchange studies can be found here

Study Counsellor and Special Education Teacher

The Study Counsellor offers various types of support to students throughout their studies.The Study Counsellor gives the students tools to act in the learning environment, to plan their studies and manage their time. In addition, students are also welcome to contact the Study Counsellor with issues regarding learning disabilities. Please read more about the service here.  

Study Psychologist

The Study Psychologist provides individual counselling and guidance on issues related to e.g. study motivation, stress management, and study-related worries. The students are welcome to discuss their situation and try to find new perspectives in addressing the difficulties they are facing. Please read more about the service here.

Admissions Services

The Admissions Services are responsible of the joint application to Arcada. Please read more about the application and admission to Arcada here.


Contact information of Student Services:

Contact information and information on whom to contact in which matter is found below:

  • Camilla Genberg, MAE
    Study Advisor
    Phone 0207 699 672
    E-mail studentaffairs(a)
    Registration, transfer of records, degree certificates, study certificates, transcripts, right to study
  • Erica Åkermarck, MAE
    Study Advisor, secretary for the Student Financial Aid Committee at Arcada
    Phone 0207 699 409
    E-mail studiestod(a) (student financial aid/Kela), studentaffairs(a)
    Student financial aid, degree certificates, study certificates, transcripts, registration, application
  • Lilian Sjöberg, M.Soc.Sc.
    Head of Student Affairs
    Phone: 0207 699 671
    E-mail: lilian.sjoberg(a)
  • Ulrika Svanbäck, MA
    Admissions Adviser
    Phone 0207 699 676
    E-mail admissions(a)
    Application and admission
  • Annika Keskinen, B. Soc.Sc.
    Coordinator,  Erasmus Specialist
    Phone 0207 699 673
    E-mail: international(a)
    Outgoing student exchange
  • Hanna Grönholm, M.Soc.Sc.
    International Coordinator
    E-mail: international(a)
    Incoming student exchange
  • Elina Mustasilta, MA (currently on maternity leave)
    International Coordinator, Erasmus Specialist
  • Kátia Torres Airava, M.Soc.Sc.
    Head of Student Mobility, Moveon Coordinator
    Phone: 0207 699 468
    E-mail international(a)
    Incoming Exchange
  • Christa Holm, M.Soc.Sc. (currently on maternity leave)
    Head of Student Mobility
    Phone: 0207 699 670
    E-mail international(a)
    Outgoing student exchange, Partner agreements
  • Mia Ekström, M.Sc.Ed.
    Study Counsellor and Special Education Teacher
    Phone: 0207 699 517
    E-mail: mia.ekstrom(a)
    study technics, motivation, guidance
  • Annika Stadius, MNSc
    Head of Student Services 
    Phone: 0207 699 613
    E-mail: annika.stadius(a)


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