YH-3-050 (0) - DeDiWe - Digital service development and information management in health and welfare services

4 (2019-03-18 to 2019-07-31)

English

Optional

First

3

5 cr

The aim of the course is
-understand user centered service design and
multi professional development process to digital
services
-be able to applied future orientation and
solutions centric working habits
-to understand different kind of data sources and
structures and future possibilities to utilize
data analytics for citizens’ health promotion

At the end of the course the student is expected
to beable to
-understand and explain the meaning of the
theoretical knowledge and principles of digital
service in health and wellbeing context.
-identify and create simple solutions skills to
innovative service design methodology.
-apply into practice some principles and methods
of digital service development in technology
design process.
-plan and execute simple implementation project.

The Developer of Digital Health and Welfare
Services
studies (30 credits) are combined from three
study
units (15cr) and with possibility to add the
thesis
process (15cr). It starts with the unit where the
main content is the citizen as customer in
digital
health and welfare services and how professionals
are
communicating in a digital environment. Then
comes
the study unit about digital health and welfare
environment’s with ethics and regulation in
healthcare. At last comes the service design
study
unit, that will increase participant’s
competences
about customer oriented user centered service
design
and co-creation process.

This study unit deals with the development of
digital
services and the creation of
competence in service design process. In the
group-
works there are lots of variations
of service - service design, digital service,
healthcare service. The aim of this
study unit is to give future professionals skills
in
developing improved e-Health
services. The point is give orientation and
create
interest to this topics.

Watch the videos:
http://storyofdigitalhealth.com/definition/ External link and
find
out your nationally relevant issues (Also EU-
level) and
share them in platforms discussion board.

This course will take place as a intensive course
during 8th to 12th of April in Riga. Students
will apply for participation in the intensive
week to the examiner of the course.

Polaine A., Løvlie L.& Reason B. Service Design.
From insight to implementation. Summary by Kim
Hartman.
http://www.kimhartman.se/wp External link-
content/uploads/2013/10/Service-Design-from-
insight-to-implementation-summary.pdf

Herrmann A., Huber F. & Braunstein C. Market-
driven
product and service design: Bridging the gap
between
customer needs, quality management, and customer
satisfaction. International Journal of Production
Economics. Volume 66, Issue 1, 5 June 2000, Pages
77–
96.
http://www.sciencedirect.com/science/article/pii/ External link
S0925527399001140

Aurich J.C., Fuchs C & DeVries M.F. An Approach
to
Life Cycle Oriented Technical Service Design.
CIRP
Annals - Manufacturing Technology. Volume 53,
Issue
1, 2004, Pages 151–154.
http://www.sciencedirect.com/science/article/pii/ External link
S0007850607606660

Business model canvas, template:
http://unicornomy.com/wp External link-
content/uploads/2016/03/business-model-canvas.jpg
Download free e-book (72 pages) from here:
http://businessmodelgeneration.com/book External link?
_ga=1.107046533.686026417.1461067654

Designing for the Digital Age : how to create
human-
centered products and service - Goodwin, Kim,
Indianapolis : Wiley, 2009.

Internet-based studies - 135 hours

• Total workload of the course: 135 hours
• Of which autonomous studies: 135 hours
• Of which scheduled studies: 0 hours

Multiform education

Essays, reports, productions and portfolio

To pass the course the student should pass the
weekly assignments (examinations include written
examination tests,
demonstrations and presentations, reports and
produktions, essays, and also presence at
specified
occasions)

The assignments are graded passed / failed

• Ekman Petra
• Tana Jonas
• Westerlund Magnus

Ekman Petra

Slack, all enrolled will get a sign up information

No limit (8 students enrolled)

12 months after course has ended

April 8th to 12th 2019

2019-03-04 to 2019-03-31

2019-04-14 - Reports and productions