YH-3-048 (0) - DeDiWe - The Citizens as Customers of digital health services

2 (2018-10-22 to 2018-12-31)

English

Optional

First

3

5 cr

The aim in the study unit is to
-recognize and use e-Health and welfare services
as
they are today and recognize trends in
future.
-discuss and describe what citizen as customer of
health and welfare services means.
-empower customers to participate in their own
health
and welfare service in digital area.
-identify the need for professional-level
communication in digital environments.
-guide the citizens in using digital eHealth and
eWelfare service.

At the end of the course the student is expected
to
be able to:
-to understand and explain fundamentals of human
and
health related to citizen as customer in digital
health and welfare services
-to understand and explain the aspects of
effective
virtual communication
-know and use the methods and ways of guidance
for
the digital health and welfare services

The Developer of Digital Health and Welfare
Services
studies (30 credits) are combined from three
study
units (15cr) and with
possibility to add the thesis process (15cr). It
starts with the unit where the main content is
the
citizen as customer in digital
health and welfare services and how professionals
are
communicating in a digital environment. Then
comes
the study unit about
digital health and welfare environment’s with
ethics
and regulation in healthcare. At last comes the
service design study unit, that
will increase participant’s competences about
customer oriented user centered service design
and
co-creation process.

This study unit deals with the citizens as active
and
participating customers of digital health and
welfare
services and creation of
competence in guiding and communicating usage of
digital service alternatives.

The deadline for the individual learning journal is
one week after the last Slackinar.

European reports about healthcare and wellbeing.
https://ec.europa.eu/digital-single-market/en/eu External link-
policy-ehealth

Principles of patient teaching:
https://www.youtube.com/watch?v=3tVeCjXP7mY External link

Eysenbach G, Powell J, Englesakis M, Rizo C,
Stern A.
2004. Health related virtual communities and
electronic support groups: systematic review of
the
effects of online peer to
peer interactions. BMJ; 328
http://www.bmj.com/content/bmj/328/7449/1166.full External link
.pdf

Heller, R. A cost-benefit analysis of face-to-
face
and virtual communication:
https://est05.esalestrack.com/eSalesTrack/Content External link
/Con
tent.ashx?file=fa23d31e-a20e-424d-9f94-
6ac0ba499ea1.pdf

Internet-based studies - 135 hours

• Total workload of the course: 135 hours
• Of which autonomous studies: 135 hours
• Of which scheduled studies: 0 hours

Multiform education

Essays, reports, productions and portfolio

To pass the course the student should pass the
weekly assignments (as written examination
tests,
demonstrations and presentations, reports and
produktions, essays, and also presence at
specified
occasions)

The examinations contribute to the final grade as
follows: ...

• Ekman Petra
• Tana Jonas

Ekman Petra

Slack, all enrolled will get a sign up information

No limit (11 students enrolled)

Until further notice

Slackinars, 10.10 Kick-off, 11.10, 25.10, 1.11,
8.11. All between 1pm-3pm.

2018-08-15 to 2018-10-04

Date will be announced later - Reports and productions