The course takes place in period

  • 3 (2019-01-01 to 2019-03-17)
  • 4 (2019-03-18 to 2019-07-31)

Level/category

General studies

Teaching language

English

Type of course

Compulsory

Cycle/level of course

First

Recommended year of study

3

Total number of ECTS

5 cr

Competency aims

The student is able to work proactively and
inter-professionally in health care setting that
aims to plan the patient/client care utilizing
digital solutions. (readiness and ability)

The student has competence and the he/she
understands the principals of a customer oriented
service design and is ready to lead the team
work. (competence and understanding)

The student is able to work for open, well-being
and ethically sustainable health care settings.
(evaluation ability and attitudes)

Learning outcomes

At the end of the course the student is expected
to:

Identify, explain and act for further trends and
their effects on working life in health care
setting using digital solutions. (e-health)

Present various theories related to change in
working life and identify his/her own
possibilities to impact on well-being at working
life in health care setting.

Plan and implement service design in which the
client's participation is made possible and
respected constantly.

Work multi-professionally and being aware of the
development possibilities in service design that
are ethically sustainable.

Plan and evaluate a smaller project in which the
team work is at central.

Course contents

Service design
E-health (service design)
Teamwork and collaboration
Management of change
Ethics at workinglife
Multiprofessional work

Prerequisites and co-requisites

A student have to have studied at least 40 ECTS in
order to enroll to this course.

Additional information

Please notice that this course is based on
flipped class-room philosophy which means that
the learning is student oriented and flexible.
Group working is essential and regular presence
at lectures is requested in order to pass the
course.

Notice also that this course is recommended for
3rd year students. This course requires also much
group working.

Recommended or required reading

Stickdorn, M (2011) This is Service Design
Thinking: Basics, Tools, Cases.

O'Riordan, A. & Elton, J. (2016) Healthcare
Disrupted - Next Generation Business Models
and Strategies. John Wiley & Sons, Incorporated

More literature will be found on ItsLearning

Study activities

  • Lectures - 20 hours
  • Individual- and group instruction - 5 hours
  • Practical exercises - 15 hours
  • Project- and production work/artistic activities - 30 hours
  • Individual studies - 40 hours
  • Internet-based studies - 20 hours
  • Seminars - 5 hours

Workload

  • Total workload of the course: 135 hours
  • Of which autonomous studies: 135 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Multiform education

Assessment methods

  • Demonstrations and proficiency exams
  • Essays, reports, productions and portfolio

Assessment requirements

For a passed presentation a student participate
to following tasks:

1) Mandatory lecture about leadership, teamwork
and collaboration and a written reflection of
your own learning. (max 10 points)

2) 3 various quizzes which are based on lectures
and
literature. Each max 10 points. (max 30 points)

3) A group writes a summary of similarities and
differences in leadership. In this summary, every
student in the group chooses one suitable article
and reflect its suitability in nursing. (max 30
points)

4) A group presents their digital service design
and writes a short report. (max 30 points)

All groups should also participate to an
obligatory group coaching session during the
course. Groups can book the session via
ItsLearning.

Points and grade:
91-100: 5
81-90: 4
71-80: 3
61-70: 2
51-60: 1
0-50: failed

Teacher

  • Forss Mia
  • Kielo Emilia
  • Wikström-Grotell Camilla
  • Gray Pamela

Examiner

Kielo Emilia

Group size

No limit (18 students enrolled)

Assignments valid until

12 months after course has ended

Course enrolment period

2018-12-25 to 2019-01-21

Assessment methods

  • Date will be announced later - Demonstrations and presentations
  • Date will be announced later - Reports and productions
Room reservations
Date Time Room Title Description Organizer
2019-01-14 10:15 - 12:15 B518 Leadership and Service Design Course info & Service design (Emilia Kielo) (Mandatory) Kielo Emilia
2019-01-18 08:15 - 15:00 Leadership and Service Design Group-working (This time is for the group working. You can decide with your group where to work and when.) Kielo Emilia
2019-01-22 08:15 - 15:00 Leadership and Service Design Group-working (This time is for the group working. You can decide with your group where to work and when.) Kielo Emilia
2019-01-23 13:00 - 15:00 B518 Leadership and Service Design Lecture: e-health (Mia Forss) Forss Mia
2019-01-24 10:00 - 12:00 E377 Leadership and Service Design Group coachings 10-10.30, 10.30-11, 11-11.30 & 11.30-12 Book one slot for your group via ITS Learning CANCELLED Kielo Emilia
2019-01-28 09:00 - 10:00 E377 Leadership and Service Design Group coachings 9-9.30 and 9.30-10. Book one slot for your group via ITS Learning Kielo Emilia
2019-01-28 10:15 - 12:15 A510 Leadership and Service Design Lecture: Leadership & teamwork (Bismark Ofori Appiah) (Mandatory) Kielo Emilia
2019-01-30 08:15 - 15:00 Leadership and Service Design Group-working (This time is for the group working. You can decide with your group where to work and when.) Kielo Emilia
2019-02-04 09:15 - 11:15 B518 Leadership and Service Design Lecture: Multi-professional work (Emilia Kielo) Kielo Emilia
2019-02-06 08:15 - 15:00 Leadership and Service Design Group-working (This time is for the group working. You can decide with your group where to work and when.) Kielo Emilia
2019-02-13 08:30 - 11:15 B518 Leadership and Service Design Lecture: Change management (Camilla Wikström-Grotell) Wikström-Grotell Camilla
2019-02-27 09:15 - 11:45 B518 Leadership and Service Design Group presentations (Mandatory) Kielo Emilia

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