Level/category

General studies

Teaching language

Finnish

Type of course

Optional

Cycle/level of course

First

Total number of ECTS

5 cr

Competency aims

The aim of the course is
- to improve spoken Finnish skills in routine
client-related interaction.
- to develop fluency in both spoken and written
language for various purposes, with focus on
the interaction with clients and other working
life contexts.

Learning outcomes

At the end of the course the student is
expected to be able to
orally
-give their personal details.
- be able to give clear descriptions of
products and services connected to the trade
and other customer-service situations.

- be able to interact with native speakers in
customer-service and work-related discussions.
- be able to understand the main points of slow
standard speech on familiar matters regularly
encountered at work.
- be familiar with telephone etiquette in
customer-service context.

Writing
- be able to give their personal details.
- be familiar with e-mail etiquette and simple
reports.

Course contents

Customer-service dialogues even per telephone,
registering of contact and other personal details,
dealing with orders, complaints and other working
life situations

Prerequisites and co-requisites

CEFR A2.1

Additional information

Please note!
This course will improve the possibilities of
getting a work placement or job in Finland.
The course can be included in the extension
studies in the curriculum of International
Business.

The course Communicative Finnish can't be used to
compensate the course Nursing Finnish or any of
the courses in Finnish as the second domestic
language in the degree programs in Swedish.

Recommended or required reading

Material provided by the teacher.

Study activities

  • Lectures - 33 hours
  • Individual studies - 98 hours
  • Exams and feedback - 4 hours

Workload

  • Total workload of the course: 135 hours
  • Of which autonomous studies: 135 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Multiform education

Assessment methods

  • Exams (written-, oral-, home-)
  • Oral tests on 12th or 13.6.2017 Re-take of the exam and / or the oral test on 16.6.2017. Enrolmen per e-mail to the teacher no later than 15.6.2017.

Assessment requirements

To pass the course the student should pass the
following examinations:
Participation 10 %
Assignments 30 %
Written exam 30 %
Oral test 3 0%

Teacher

  • Herva Marja
  • Luomi Anna Maija

Examiner

Herva Marja

Home page of the course

Group size

No limit

Assignments valid until

Until date 2017-06-21

The timetable of the course

2.5. - 14.6.2017

Assessment methods

  • 2017-06-08 - Exams
  • 2017-06-15 - Other assignments

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