The course is included in these curricula and study modules

Level/category

General studies

Teaching language

English

Type of course

Compulsory

Cycle/level of course

First

Recommended year of study

3

Total number of ECTS

5 cr

Competency aims

The aim of the course is:

  • to improve spoken fluency in routine customer-
    service situations in the field.
  • to develop the student?s ability to interpret
    and comprehend authentic English text.
  • to develop fluency in both spoken and written
    language for various purposes, with focus on the
    field of study.

Learning outcomes

At the end of the course the student is expected
to:
Reading

  • be able to understand, interpret, and explain
    terminology related to social care without major
    difficulty.
  • have developed his/her reading skills and
    acquired essential vocabulary to support
    communication in a professional context.
    Listening
  • be able to understand the main points of
    standard speech on familiar matters regularly
    encountered at work, in school, at leisure.
    Spoken Production
  • to give clear, rather detailed descriptions
    about services or processes, can give
    instructions to clients.
    Spoken Interaction
  • be able to interact with native speakers with a
    high degree of fluency in customer-service,
    negotiations and debates.
    Writing
  • be able to give their personal details, relate
    their education and work experience.
  • be able to write a letter of application and CV
    in an appropriate style.
  • be familiar with e-mail and business writing
    etiquette.
  • be able to produce fundamental for the field
    typical documents.

Course contents

Social contacts, your place of work, work ethics,
current articles related to the field, collecting
client information

Prerequisites and co-requisites

Skill level B1.1 (Common European Framework)

Previous course names

SO-1-003 (0) English (5 cr)

Recommended or required reading

One of a selection of novels (decided on first
meeting).

Other materials provided by lecturer.

Study activities

  • Lectures - 22 hours
  • Excursions and demonstrations - 12 hours
  • Project- and production work/artistic activities - 20 hours
  • Individual studies - 60 hours
  • Internet-based studies - 20 hours

Workload

  • Total workload of the course: 134 hours
  • Of which autonomous studies: 134 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Participation in tuition

Assessment methods

  • Demonstrations and proficiency exams
  • Essays, reports, productions and portfolio

Assessment requirements

To pass the course the student should pass the
following examinations:
Examination 1 Activity (exercises and classes).
Examination 2 Write a report using the correct
structure.
Examination 3 Produce a well-structured summary
(analysis).
Examination 4 Hold a presentation.
Examination 5 Produce a work application & CV
suitable to the field.

Further smaller oral and written assignments may
be included as needed.

The examinations contribute to the final grade as
follows:
Written assignments according to extent of
assignment up to 25% each.
At least one oral presentation must be held in
order to pass the course.
Activity up to 20% and is graded accordingly:
59-62% 1
63-67% 1,5
68-72% 2
73-77% 2,5
78-81% 3
82-86% 3,5
87-91% 4
92-96% 4,5
97-100% 5

Teacher

Ray Jan-Anders

Examiner

Ray Jan-Anders

Home page of the course

Group size

No limit

Assignments valid until

12 months after course has ended

Assessment methods

  • Date will be announced later - Demonstrations and presentations
  • Date will be announced later - Reports and productions

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