General studies

Teaching language


Type of course


Cycle/level of course


Recommended year of study


Total number of ECTS

5 cr

Competency aims

The aim of the course is: - to improve spoken fluency in routine customer- service situations in the field. - to develop the student?s ability to interpret and comprehend authentic English text. - to develop fluency in both spoken and written language for various purposes, with focus on the field of study.

Learning outcomes

At the end of the course the student is expected to: Reading - be able to understand, interpret, and explain terminology related to social care without major difficulty. - have developed his/her reading skills and acquired essential vocabulary to support communication in a professional context. Listening - be able to understand the main points of standard speech on familiar matters regularly encountered at work, in school, at leisure. Spoken Production - to give clear, rather detailed descriptions about services or processes, can give instructions to clients. Spoken Interaction - be able to interact with native speakers with a high degree of fluency in customer-service, negotiations and debates. Writing - be able to give their personal details, relate their education and work experience. - be able to write a letter of application and CV in an appropriate style. - be familiar with e-mail and business writing etiquette. - be able to produce fundamental for the field typical documents.

Course contents

Social contacts, your place of work, work ethics, current articles related to the field, collecting client information

Prerequisites and co-requisites

Skill level B1.1 (Common European Framework)

Previous course names

SO-1-003 (0) English (5 cr)

Recommended or required reading

One of a selection of novels (decided on first meeting). Other materials provided by lecturer.

Study activities

  • Lectures - 22 hours
  • Excursions and demonstrations - 12 hours
  • Project- and production work/artistic activities - 20 hours
  • Individual studies - 60 hours
  • Internet-based studies - 20 hours


  • Total workload of the course: 134 hours
  • Of which autonomous studies: 134 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Participation in tuition

Assessment methods

  • Demonstrations and proficiency exams
  • Essays, reports, productions and portfolio

Assessment requirements

To pass the course the student should pass the following examinations: Examination 1 Activity (exercises and classes). Examination 2 Write a report using the correct structure. Examination 3 Produce a well-structured summary (analysis). Examination 4 Hold a presentation. Examination 5 Produce a work application & CV suitable to the field. Further smaller oral and written assignments may be included as needed. The examinations contribute to the final grade as follows: Written assignments according to extent of assignment up to 25% each. At least one oral presentation must be held in order to pass the course. Activity up to 20% and is graded accordingly: 59-62% 1 63-67% 1,5 68-72% 2 73-77% 2,5 78-81% 3 82-86% 3,5 87-91% 4 92-96% 4,5 97-100% 5


Ray Jan-Anders


Ray Jan-Anders

Group size

No limit

Assignments valid until

12 months after course has ended

Assessment methods

  • Date will be announced later - Demonstrations and presentations
  • Date will be announced later - Reports and productions

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