General studies

Teaching language


Type of course


Cycle/level of course


Recommended year of study


Total number of ECTS

5 cr

Competency aims

The aim of the course is-to improve spoken fluency in
customer-service situations
- to increase the student's vocabulary for him/her to be able
to express himself/herself on matters related to his/her field
and on general topics

Learning outcomes

At the end of the course the student is expected to be able to
- understand, interpret, and explain terminology specific for
social care
- to have developed his/her reading and writing skills and
acquired essential vocabulary within the field
- to share information on familiar matters regularly encountered
at work, in school, at leisure
- to give clear, rather detailed descriptions about services or
processes, can give instructions to clients
- to interact with clients with a high degree of fluency in
customer service situations

Course contents

Social Contacts, Your Place of Work, Work Ethics, The Field of
Social Work

Prerequisites and co-requisites

Skill level B1.1 (Common European Framework)

Previous course names


Additional information


Recommended or required reading

One of the following novels:
Look Me in The Eye by John Robinson
My Stroke of Insight by Jill Bolte Taylor
Thinking in Pictures by Temple Grandin
Left Neglected, Lisa Genova
As We Are Now by Mary Sarton
Ending Up by Amis Kingsley
Additional material will be found in Itslearning
Memento Mori by Muriel Spark

Study activities

  • Lectures - 50 hours
  • Excursions and demonstrations - 8 hours
  • Individual- and group instruction - 20 hours
  • Project- and production work/artistic activities - 0 hours
  • Individual studies - 45 hours
  • Internet-based studies - 10 hours


  • Total workload of the course: 133 hours
  • Of which autonomous studies: 133 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Participation in tuition

Assessment methods

Exams (written-, oral-, home-)

Assessment requirements

To pass the course the student must have completed all
assignments by the due date and passed the exam.


Tefke Martina


Tefke Martina

Group size

No limit

Assignments valid until

12 months after course has ended

The timetable of the course


Assessment methods

2014-12-10 - Exams

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