The course is included in these curricula and study modules

Ib 2001 - 2004 - Human resouce management


Professional studies

Teaching language


Type of course


Recommended year of study


Total number of ECTS

4 cr

Competency aims

To train the student to manage the stakeholder relations in a firm.

Learning outcomes

That students are able to manage stakeholder relations in small a medium sized enterprices.

Course contents

Lectures on how to build up and and manage stakeholders relations, company visits, lectures by known business leaders and experts. Veronica Fellman Lecturer Arcada 8 September 2006 Arcada Name Industrial Relations (5 cr) Course Title Industrial Relations (5 cr) Module This course compensates the following courses Type of course Voluntary Level of course Basic studies Year of study 2-3 year students (BBA-04) Semester Period 2, autumn 2006 Language of instruction English Type of teaching Class room Internet study weeks included in this course 0 Knowledge Upper secondary school education Prerequisites Aim LEARNING OUTCOMES ? Having successfully completed this course the student will be able to: 1. Understand different processes in industrial stakeholder relationships 2. Recognise various complex industrial entities 3. Calculate the value added of stakeholders 4. Understand what is the driver of an organisation 5. Analyse information about the company 6. Analyse production or service processes in the company 7. Implement certain managerial aspects in a case organisation 8. Understand the resources and the network of the industries. 9. Understand how to take care of the resources, including employees. 10. Have an insight in what environment the organisations exist. Objectives of the course Contents The objective of the course is to learn about the conditions of an industry and its different stakeholders. There are many parties involved in setting the price, producing the material or the service needed. There are mainly three kinds of organisations, public, private and the third sector. They are different but have many things in common. The resources of an organisation are vital. In the course the kind of resources available will be analysed and how they can be improved, e.g. employee, employer, economic, ecological, time, etc. The course will also discuss how tripartite negotiations between employee, employer and state will evolve and why it is important. The IMP method (Industrial Marketing and Purchsing) will be discussed and articles will be read about the aims of the research method. The actual production and service process will also be discussed and examined, for production as well as for service purposes. Course contents Lectures, two assignments, one final exam. Teaching method Constructive pedagogy: theory and practical cases Assessment methods One written examination, exercises, two individual assignments. Recommended reading Different, can be discussed later Name of lecturer Veronica Fellman Homepage

Prerequisites and co-requisites

Industrial Economics, Marketing, International Marketing, organisational behavoiur

Previous course names


Additional information

Will be given in class

Recommended or required reading

David Ford: Managing Business Relationships, John Wiley & Sons Publishers

Study activities

  • Lectures - 60 hours
  • Excursions and demonstrations - 20 hours
  • Exercise based learning - 20 hours
  • Project work and productions - 20 hours
  • Individual studies - 20 hours


  • Total workload of the course: 140 hours
  • Of which autonomous studies: 40 hours
  • Of which scheduled studies: 100 hours

Mode of Delivery

Participation in tuition

Assessment methods

  • Exams
  • Demonstrations and presentations
  • Reports and productions


Eldon Sveinn

Home page of the course

Group size

No limit

Assignments valid until

Until further notice

The timetable of the course

Will be given during the first session.

Assessment methods

  • Date of examination will be announced later - Exams
  • Date will be announced later - Demonstrations and presentations
  • Date will be announced later - Reports and productions

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