Professional studies

Teaching language


Type of course


Cycle/level of course


Recommended year of study


Total number of ECTS

5 cr

Competency aims

The aim of this course is to familiarize on the key issues that currently influence accommodation and other hospitality business.

Learning outcomes

At the end of the course the student is expected to be able to
Identify and assess the scope of the accommodation sector of the hospitality industry
Understand the structure of the accommodation sector, the role of brands and the different ownership models that predominate internationally
Assimilate the sectors historical development and the effect of this on today´s operations
Discuss some of the key issues that dominate operations today and that will influence its future development

Course contents

Introduction to hospitality industry
Hotel customers life-cycle
Checkin and out process
Service products in industry
Key figures and budgets

Prerequisites and co-requisites

Tourism in Finland course

Additional information

Compulsory attendance on some lectures and study visits

Recommended or required reading

Walker, J.R.2013, Introduction to Hospitality
Holloway & Humphreys, 2012 The Business of Tourism
Vallen & Vallen, 2005, Check in chaeck out
Hayes D., 2005, Hotel Operations Management
Jones & Lockwood, 2004, Management of hotel operations

Study activities

  • Lectures - 50 hours
  • Excursions and demonstrations - 10 hours
  • Individual- and group instruction - 10 hours
  • Project- and production work/artistic activities - 15 hours
  • Individual studies - 30 hours
  • Internet-based studies - 20 hours


  • Total workload of the course: 135 hours
  • Of which autonomous studies: 135 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Multiform education

Assessment methods

  • Exams (written-, oral-, home-)
  • Essays, reports, productions and portfolio
  • case

Assessment requirements

To pass the course the student should pass the following examinations:
Examination 1 assignmnet 1 20%
Examination 2 assignment 2 40% together with the course Tourism in Contemporary World
Examination 3 written exam 40%


Fabricius Susanna


Fabricius Susanna

Group size

No limit

Assignments valid until

12 months after course has ended

Assessment methods

  • Date of examination will be announced later - Exams
  • Date will be announced later - Reports and productions
  • Date will be announced later - Other assignments

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