NH-2-006 (0) - Service Design in Healthcare

• Leadership for nordic healthcare 2020 (full-time) - Design change for nordic healthcare
• Leadership for nordic healthcare 2020 (part-time) - Design change for nordic healthcare
• Leadership for nordic healthcare 2021 (full-time) - Leadership for future nordic healthcare sector
• Leadership for nordic healthcare 2021 (part-time) - Leadership for future nordic healthcare sector

• 2 (2021-10-25 to 2021-12-31)
• 3 (2022-01-01 to 2022-03-13)
• 4 (2022-03-14 to 2022-07-31)

English

Compulsory

Second

1

10 cr

The aim of the course is that the student
understands the service design process and know
how to use key methods. She/he understands
design thinking as part of service design. Can
act based on a person-centred understanding and
understand how partners and other stakeholders
are involved in the service development
process.

At the end of the course you are expected to:
Know the key elements of service design and
carry out and lead substantially creative
development work that utilizes the means of
service design
Know how to develop flexible service design in interprofessional teams
understand how to ensure that the service meets
the user's needs
Be able to use a person-centered approach in
the service design
Understand, critically evaluate and be able to choose
tools for implementing a successful change
process
Be responsible toward society and
sustainability

Service design, service design process, strategy
as practice, scientific and critical approach,
scientific communication, service design
leadership

A bachelor degree and at least three years work
experience gained after completing the higher
education degree

Note that the Leadership for Nordic Healthcare
programme is entirely online, and therefore this
course will consist of online activities only.
The course requires active commitment each week,
as peer-learning and self-driven learning
activities are the foundation for deep learning.
The course will be held together with the Swedish speaking masterprogram.

Litterature search is part of the course
content. Some references below.
Rise Fry K. Why hospitals need service design.
Challenges and methods for successful
implementation of change in hospitals.
https://www.ntnu.edu/documents/139799/127357428 External link
6/TPD4505.Kristine.Rise.Fry.pdf/1568d6be-df14-
4c51-9820-e690d354bf2b
Stickdorn, M. & Schneider J. 2010. This is
service design thinking. Basics-tools-cases.
Amsterdam : BIS Publishers.
Stickdorn, M., Lawrence, A. and Hormess, M.,
Schneider, J. 2018. This is service design
doing: applying service design thinking in the
real world. A practitioner's handbook.
Sebastopol: O? Reilly.
Reason, B., Lövlie, L., Flu,M. 2016. Service
Design for Business ? A Practical Guide to
Optimizing the Customer Experience. Wiley, New
Jersey.
Lean Service Creation.
https://leanservicecreation.com/ External link
Lean Service Creation Handbook:
https://leanservicecreation.com/material External link

• Lectures - 4 hours
• Small-group work - 80 hours
• Individual studies - 184 hours
• Internet-based studies - 0 hours
• Seminars - 2 hours

• Total workload of the course: 270 hours
• Of which autonomous studies: 270 hours
• Of which scheduled studies: 0 hours

Supported virtual education

• Essays, reports, productions and portfolio

The examinations contribute to the final grade
as follows: The presentation at the seminar is
graded passed/failed.
The written task is graded 1-5 based on the
grading criteria (see itslearning).

• Ekman Petra
• Eronen Lotta
• Forss Mia
• Grönlund Anu
• Jeglinsky-Kankainen Ira

Jeglinsky-Kankainen Ira

https://arcada.itslearning.com/ External link

No limit (16 students enrolled)

Until further notice

There is a pre-examination task with a deadline 1.2.
1.2.2022 at 3-5pm Kick off
1.3.2022 at 3-5pm Coaching
22.3.2022 at 3-5pm Presentations and closing seminar

More information on itslearning

2021-04-15 to 2022-07-31

• 2021-04-11 - Reports and productions
• 2021-03-09 - Other assignments