GH-1-012 (1) - Leadership and Service Design

• Nursing 2014 - General studies
• Nursing 2015 - General studies
• Nursing 2016 - General studies
• Nursing 2017 - General studies
• Nursing 2018 - General studies
• Nursing 2019 - General studies

• 3 (2020-01-01 to 2020-03-22)
• 4 (2020-03-23 to 2020-07-31)

English

Compulsory

First

3

5 cr

The student is able to work proactively and
inter-professionally in health care setting that
aims to plan the patient/client care utilizing
digital solutions. (readiness and ability)

The student has competence and the he/she
understands the principals of a customer oriented
service design and is ready to lead the team
work. (competence and understanding)

The student is able to work for open, well-being
and ethically sustainable health care settings.
(evaluation ability and attitudes)

At the end of the course the student is expected
to:

Identify, explain and act for further trends and
their effects on working life in health care
setting using digital solutions. (e-health)

Present various theories related to change in
working life and identify his/her own
possibilities to impact on well-being at working
life in health care setting.

Plan and implement service design in which the
client's participation is made possible and
respected constantly.

Work multi-professionally and being aware of the
development possibilities in service design that
are ethically sustainable.

Plan and evaluate a smaller project in which the
team work is at central.

Service design
E-health
Teamwork and collaboration
Management of change
Ethics at workinglife
Multiprofessional work

A student have to have studied at least 40 ECTS in order to enroll to this course.

Please notice that this course is based on
flipped class-room philosophy which means that
the learning is student oriented and flexible.
Group working is essential and regular presence
at lectures is requested in order to pass the
course.

Notice also that this course is recommended for 3rd year students. This course requires also much group working.

Stickdorn, M (2011) This is Service Design
Thinking: Basics, Tools, Cases.

O'Riordan, A. & Elton, J. (2016) Healthcare
Disrupted - Next Generation Business Models
and Strategies. John Wiley & Sons, Incorporated

More literature will be found on ItsLearning

• Lectures - 20 hours
• Individual- and group instruction - 5 hours
• Practical exercises - 15 hours
• Project- and production work/artistic activities - 30 hours
• Individual studies - 40 hours
• Internet-based studies - 20 hours
• Seminars - 5 hours

• Total workload of the course: 135 hours
• Of which autonomous studies: 135 hours
• Of which scheduled studies: 0 hours

Multiform education

• Demonstrations and proficiency exams
• Essays, reports, productions and portfolio

For a passed presentation a student participate
to following tasks:

1) 3 various quizzes answered individually which are based on lectures and
literature. Each max 10 points. (max 30 points). Notice that quizzes have deadlines and they cannot be opened after the deadline.

2) Written assignment about leadership (max 30 points)

3) A group presents their digital service design and writes a report. (max 25 points)

4) Final assignment (max 15 points)

All groups should also participate to an
obligatory group coaching session during the
course. Groups can book the session via
ItsLearning.

Points and grade:
91-100: 5
81-90: 4
71-80: 3
61-70: 2
51-60: 1
0-50: failed

• Forss Mia
• Kielo Emilia

Kielo Emilia

https://arcada.itslearning.com/ External link

No limit (17 students enrolled)

12 months after course has ended

2019-12-24 to 2020-01-20

• Date will be announced later - Demonstrations and presentations
• Date will be announced later - Reports and productions