The course is included in these curricula and study modules

The course takes place in period

1 (2020-08-01 to 2020-10-25)

Level/category

Professional studies

Teaching language

English

Type of course

Compulsory

Cycle/level of course

First

Recommended year of study

2

Total number of ECTS

5 cr

Competency aims

The primary aim of Revenue Management is selling
the right product to the right customer at the
right time for the right price and with the right
pack. The essence of this discipline is in
understanding customers' perception of product
value and accurately aligning product prices,
placement and availability with each customer
segment. You will also understand the overall
operativ management

Learning outcomes

At the end of the course you will understand how
to plan and sell services within the hospitality
industry according to guest segments. You will be
able to analyze results and give suggestions for
improvements to maximize profit in the
hospitality industry.

Course contents

Operations Management
Global Distribution Systems
Revenue Management basics such as pricing, customer
behavior, supply and demand

Prerequisites and co-requisites

Introduction to the Tourism Industry

Recommended or required reading

Hospa E-book Revenue Management,
http://hospa.org/en/resources/rm-ebook -
download/#.VORmf2Oc4nI
Tranter et. al, 2009, An introduction to revenue
management for the hospitality industry :
principles and practices for the real world
Walker 2013, Introdustion to Hospitality
Vallen & Vallen,2005, Check In Check Out
Holloway & Humphreys, 2012, The Business of
Tourism

Study activities

  • Lectures - 30 hours
  • Excursions and demonstrations - 10 hours
  • Individual studies - 60 hours
  • Internet-based studies - 35 hours

Workload

  • Total workload of the course: 135 hours
  • Of which autonomous studies: 135 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Multiform education

Assessment methods

  • Exams (written-, oral-, home-)
  • Essays, reports, productions and portfolio

Assessment requirements

Examination 1 40%
Examination 2 60%
Minimi 50% needed from both assignments to pass the
course

Teacher

Broth Joacim

Examiner

Fabricius Susanna

Home page of the course

Group size

No limit (34 students enrolled)

Assignments valid until

12 months after course has ended

Course enrolment period

2020-05-18 to 2020-09-01

Assessment methods

  • Date of examination will be announced later - Exams
  • Date will be announced later - Reports and productions
Room reservations
Date Time Room Title Description Organizer
2020-09-01 12:30 - 14:15 Hospitality Management _Introduction brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Hospitality Management _ Intro Time: Sep 1, 2020 12:30 PM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/61361392967?pwd=OWdWaS9TRHJVeUxMMHVnUGJWelFZUT09 Meeting ID: 613 6139 2967 Passcode: 874041 One tap mobile +358942451488,,61361392967# Finland +358972522471,,61361392967# Finland Dial by your location +358 9 4245 1488 Finland +358 9 7252 2471 Finland +358 3 4109 2129 Finland Meeting ID: 613 6139 2967 Find your local number: https://arcada.zoom.us/u/ccYOjOlzvy Join by SIP 61361392967@109.105.112.236 61361392967@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 613 6139 2967 Passcode: 874041 Broth Joacim
2020-09-08 08:15 - 11:45 Hospitality Management brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Hospitality Management _ book assignment 1 Time: Sep 8, 2020 08:15 AM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/65252450516?pwd=SDhnM1RBVlZOQW91NnN1SC84bm5Qdz09 Meeting ID: 652 5245 0516 Passcode: 534722 One tap mobile +358942451488,,65252450516# Finland +358972522471,,65252450516# Finland Dial by your location +358 9 4245 1488 Finland +358 9 7252 2471 Finland +358 3 4109 2129 Finland Meeting ID: 652 5245 0516 Find your local number: https://arcada.zoom.us/u/cdpvjbXuHH Join by SIP 65252450516@109.105.112.236 65252450516@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 652 5245 0516 Passcode: 534722 Broth Joacim
2020-09-10 09:00 - 10:45 Hospitality Management brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Hospitality Management_ book assignm. 2 Time: Sep 10, 2020 09:00 AM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/68937216878?pwd=OFZjZ0NLeUd4VnN0UWxDSS9yZzgvZz09 Meeting ID: 689 3721 6878 Passcode: 180459 One tap mobile +358942451488,,68937216878# Finland +358972522471,,68937216878# Finland Dial by your location +358 9 4245 1488 Finland +358 9 7252 2471 Finland +358 3 4109 2129 Finland Meeting ID: 689 3721 6878 Find your local number: https://arcada.zoom.us/u/ceHupRqmki Join by SIP 68937216878@109.105.112.236 68937216878@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 689 3721 6878 Passcode: 180459 Broth Joacim
2020-09-15 12:30 - 14:15 Hospitality Management brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Hospitality Management_ book assignm 2 Time: Sep 15, 2020 12:30 PM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/65897939467?pwd=TUJkSWd0Z3lqSW5YdGVoZ0NJMEdkdz09 Meeting ID: 658 9793 9467 Passcode: 434220 One tap mobile +358972522471,,65897939467# Finland +358341092129,,65897939467# Finland Dial by your location +358 9 7252 2471 Finland +358 3 4109 2129 Finland +358 9 4245 1488 Finland Meeting ID: 658 9793 9467 Find your local number: https://arcada.zoom.us/u/ceIhYP80Cb Join by SIP 65897939467@109.105.112.236 65897939467@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 658 9793 9467 Passcode: 434220 Broth Joacim
2020-09-17 12:30 - 14:15 Hospitality Management brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Hospitality Management Time: Sep 17, 2020 12:30 PM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/64955961911?pwd=RWhZZGNCR2Z4RGVBZkY2SGhyNmJzZz09 Meeting ID: 649 5596 1911 Passcode: 631918 One tap mobile +358942451488,,64955961911# Finland +358972522471,,64955961911# Finland Dial by your location +358 9 4245 1488 Finland +358 9 7252 2471 Finland +358 3 4109 2129 Finland Meeting ID: 649 5596 1911 Find your local number: https://arcada.zoom.us/u/cqAsg3NF4 Join by SIP 64955961911@109.105.112.236 64955961911@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 649 5596 1911 Passcode: 631918 Broth Joacim
2020-09-22 08:30 - 10:15 Hospitality Management brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Hospitality Management Time: Sep 22, 2020 08:30 AM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/69109605607?pwd=em5MdzVVbGhaOGh5TDJ2TGNFc2Zidz09 Meeting ID: 691 0960 5607 Passcode: 938386 One tap mobile +358972522471,,69109605607# Finland +358341092129,,69109605607# Finland Dial by your location +358 9 7252 2471 Finland +358 3 4109 2129 Finland +358 9 4245 1488 Finland Meeting ID: 691 0960 5607 Find your local number: https://arcada.zoom.us/u/ccqGs8o34S Join by SIP 69109605607@109.105.112.236 69109605607@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 691 0960 5607 Passcode: 938386 Broth Joacim
2020-09-24 12:30 - 14:15 Hospitality Management brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Hospitality Management Time: Sep 24, 2020 12:30 PM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/65412850977?pwd=VUd4M1l2T2NvYldqb0RLekxNYXRZQT09 Meeting ID: 654 1285 0977 Passcode: 314992 One tap mobile +358341092129,,65412850977# Finland +358942451488,,65412850977# Finland Dial by your location +358 3 4109 2129 Finland +358 9 4245 1488 Finland +358 9 7252 2471 Finland Meeting ID: 654 1285 0977 Find your local number: https://arcada.zoom.us/u/cnwkx4jAS Join by SIP 65412850977@109.105.112.236 65412850977@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 654 1285 0977 Passcode: 314992 Broth Joacim
2020-09-29 12:30 - 14:15 Hospitality Management brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Hospitality Management Time: Sep 29, 2020 12:30 PM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/61637614382?pwd=eEdTNzJwVUdrcXRxOE9DdWMzS2QzQT09 Meeting ID: 616 3761 4382 Passcode: 116077 One tap mobile +358942451488,,61637614382# Finland +358972522471,,61637614382# Finland Dial by your location +358 9 4245 1488 Finland +358 9 7252 2471 Finland +358 3 4109 2129 Finland Meeting ID: 616 3761 4382 Find your local number: https://arcada.zoom.us/u/cdSJFHFFwf Join by SIP 61637614382@109.105.112.236 61637614382@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 616 3761 4382 Passcode: 116077 Broth Joacim
2020-10-01 12:30 - 14:15 Hospitality Management brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Hospitality Management Time: Oct 1, 2020 01:30 PM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/67648743283?pwd=dlJlVjlDRWZVSG5QTVA5U2ZVMGRTQT09 Meeting ID: 676 4874 3283 Passcode: 398810 One tap mobile +358972522471,,67648743283# Finland +358341092129,,67648743283# Finland Dial by your location +358 9 7252 2471 Finland +358 3 4109 2129 Finland +358 9 4245 1488 Finland Meeting ID: 676 4874 3283 Find your local number: https://arcada.zoom.us/u/cr8dg6AF1 Join by SIP 67648743283@109.105.112.236 67648743283@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 676 4874 3283 Passcode: 398810 Broth Joacim
2020-10-06 12:30 - 14:15 Hospitality Management brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Hospitality Management Time: Oct 6, 2020 01:30 PM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/64272158349?pwd=OFluRkxvUFNJVktZcVpIK3Z4NVVVZz09 Meeting ID: 642 7215 8349 Passcode: 205981 One tap mobile +358341092129,,64272158349# Finland +358942451488,,64272158349# Finland Dial by your location +358 3 4109 2129 Finland +358 9 4245 1488 Finland +358 9 7252 2471 Finland Meeting ID: 642 7215 8349 Find your local number: https://arcada.zoom.us/u/cMmNyc6ga Join by SIP 64272158349@109.105.112.236 64272158349@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 642 7215 8349 Passcode: 205981 Broth Joacim
2020-10-08 09:00 - 10:45 Hospitality Management brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Hospitality Management Time: Oct 8, 2020 10:00 AM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/64755956326?pwd=MmJud1YwOE00TFRoTno0NlUvSm8wdz09 Meeting ID: 647 5595 6326 Passcode: 711290 One tap mobile +358972522471,,64755956326# Finland +358341092129,,64755956326# Finland Dial by your location +358 9 7252 2471 Finland +358 3 4109 2129 Finland +358 9 4245 1488 Finland Meeting ID: 647 5595 6326 Find your local number: https://arcada.zoom.us/u/cqmnuVJEi Join by SIP 64755956326@109.105.112.236 64755956326@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 647 5595 6326 Passcode: 711290 Broth Joacim
2020-10-13 12:30 - 14:15 Hospitality Management brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Hospitality Management Time: Oct 13, 2020 01:30 PM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/66596621493?pwd=d2ZUNm9nZTlnblQ1Y1NsL0pKdVVvdz09 Meeting ID: 665 9662 1493 Passcode: 136305 One tap mobile +358341092129,,66596621493# Finland +358942451488,,66596621493# Finland Dial by your location +358 3 4109 2129 Finland +358 9 4245 1488 Finland +358 9 7252 2471 Finland Meeting ID: 665 9662 1493 Find your local number: https://arcada.zoom.us/u/cdhrraToo4 Join by SIP 66596621493@109.105.112.236 66596621493@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 665 9662 1493 Passcode: 136305 Broth Joacim
2020-10-15 12:30 - 14:15 Hospitality Management brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Hospitality Management Time: Oct 15, 2020 01:30 PM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/65471647152?pwd=WXpnQWtZNVpNeG9yajFIOTlxNnowUT09 Meeting ID: 654 7164 7152 Passcode: 065639 One tap mobile +358341092129,,65471647152# Finland +358942451488,,65471647152# Finland Dial by your location +358 3 4109 2129 Finland +358 9 4245 1488 Finland +358 9 7252 2471 Finland Meeting ID: 654 7164 7152 Find your local number: https://arcada.zoom.us/u/cf1wKVaOZ Join by SIP 65471647152@109.105.112.236 65471647152@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 654 7164 7152 Passcode: 065639 Broth Joacim
2020-10-20 12:30 - 14:15 Hospitality Management brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: brothjoa@arcada.fi's Zoom Meeting Time: Oct 20, 2020 01:30 PM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/68140116329?pwd=KzY0Q2VEcWdBZEY4bFgwYjFzbjVDUT09 Meeting ID: 681 4011 6329 Passcode: 796786 One tap mobile +358942451488,,68140116329# Finland +358972522471,,68140116329# Finland Dial by your location +358 9 4245 1488 Finland +358 9 7252 2471 Finland +358 3 4109 2129 Finland Meeting ID: 681 4011 6329 Find your local number: https://arcada.zoom.us/u/c7DM4qf7G Join by SIP 68140116329@109.105.112.236 68140116329@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 681 4011 6329 Passcode: 796786 Broth Joacim
2020-10-22 12:30 - 14:15 Hospitality Management brothjoa@arcada.fi is inviting you to a scheduled Zoom meeting. Topic: Hospitality Management Time: Oct 22, 2020 01:30 PM Helsinki Join Zoom Meeting https://arcada.zoom.us/j/68578331892?pwd=YXZmOWNPMi90REVreW9kbUpPZXJ1UT09 Meeting ID: 685 7833 1892 Passcode: 126435 One tap mobile +358341092129,,68578331892# Finland +358942451488,,68578331892# Finland Dial by your location +358 3 4109 2129 Finland +358 9 4245 1488 Finland +358 9 7252 2471 Finland Meeting ID: 685 7833 1892 Find your local number: https://arcada.zoom.us/u/cXwUKlMyl Join by SIP 68578331892@109.105.112.236 68578331892@109.105.112.235 Join by H.323 109.105.112.236 109.105.112.235 Meeting ID: 685 7833 1892 Passcode: 126435 Broth Joacim

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