Level/category

Professional studies

Teaching language

English

Type of course

Compulsory

Cycle/level of course

First

Recommended year of study

3

Total number of ECTS

5 cr

Competency aims

Student is able to map and identify environmental impact of different business activities. She/ he also understand the framework and meaning of environmental management. Student can analyze the best possible tool options for managing environmental impact in the hospitality and tourism industry The aim for quality management is to be familiar with different kind of quality system and certificate. How the quality can be described in a service enterprises. Student is also able to use some of in Finland used quality programs.

Learning outcomes

5 credits course is divided in two parts, Environmental Responsibility in the Hospitality and Tourism Industry and in Finnish course content is quality. Both parts will be presented separate: Upon successful completion of the course, the student •understands the concept of environmental management in the hospitality and tourism industry •understands the content and process of environmental management as a part of strategic corporate development •has the skills to take part in developing environmental responsibility operations on the corporate level •has the capacity to analyze the state of environmental management •has skills to participate in an environmental management team Of quality in Tourism the student will understand different quality systems in general and specially in Tourism management. Student will also learn how to use different instruments to measure the quality.

Course contents

The course Environmental Responsibility in the Hospitality and Tourism Industry consists of following: •Concepts of environmental management •Corporate environmental impacts and sustainability •Framework of policy guidelines and regulations guiding hospitality and tourism industry •Specific environmental management systems, such as EMAS, ISO14001 and Green Office •Environmental management systems, planning and tools •Implementation of an environmental management system step-by-step •Future challenges Quality as a success factor for a tourism company -Quality concepts -How to manage a good quality -Tool for develop the quality -Measurement of quality

Prerequisites and co-requisites

First and second year studies, minimum 80ects.

Previous course names

None course before

Additional information

The course Quality as a success factor for a tourism company ( language is Finnish) will start at Arcada the 1stSeptember 2014 at 4 p.m.in D4109.Introduction is obligatory for everyone. This course is a co-operation with Haaga-Helia Porvoo,lecturer Anne Koppatz. Moodle is the learning environment. Course Environmental Responsibility in the Hospitality and Tourism Industry starts with a compulsory introduction at Arcada 16.9.2014 at 15.15 in E383

Recommended or required reading

All the materials in Eliademy course Lecklin,O. Laatu yrityksen menestystekijänä.Kauppakaari OYJ Helsinki. ISBN 952-14-0094-3 ( a Finnish book) Lecklin,O & Laine,R.2009.Laadunkehittäjän työkalupakki:Innovatiivisen johtamisjärjestelmän rakentaminen. Talentum. (a Finnish book) Mowforth Martin, Tourism and sustainability : development and new tourism in the Third World / Martin Mowforth and Ian Munt. Upplaga:2nd ed. Welford, Richard, Corporate environmental management 3 : : towards sustainable developemnt UNWTO,2008, Climate Change and Tourism - Responding to Global Changes Chan W. 2007, Environmental measures for hotel´s environmental management systems Weaver, D, 2006, Sustainable tourism : theory and practice You will find referencies in the course material

Study activities

  • Lectures - 5 hours
  • Project- and production work/artistic activities - 0 hours
  • Internet-based studies - 128 hours

Workload

  • Total workload of the course: 133 hours
  • Of which autonomous studies: 133 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Virtual self studies

Assessment methods

  • Exams (written-, oral-, home-)
  • Essays, reports, productions and portfolio

Assessment requirements

Course Environmental Responsibility in the Hospitality and Tourism Industry: Task 1: 10% deadline 30.9 Task 2: 25 % deadline 14.10 Task 3: 40 % deadline 28.10 Quiz: 25% deadline 11.11 Course Quality as a success factor for a tourism company Task 1: Webb discussion 20 % Task 2: Learning report 20 % Task 3: Measuring quality 20 % Task 4: Individual report 40 % A student must pass every part.

Teacher

  • Aittoniemi Hellevi
  • Fabricius Susanna

Examiner

Aittoniemi Hellevi

Home page of the course

Moodle, Magic Moodle- Haaga-Helia

Group size

No limit

Assignments valid until

Until date 2014-05-30

The timetable of the course

Ges vid kursstarterna

Assessment methods

  • Date of examination will be announced later - Exams
  • Date will be announced later - Reports and productions

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