Level/category

Professional studies

Teaching language

Swedish

Type of course

Compulsory

Recommended year of study

1

Total number of ECTS

5 cr

Competency aims

To provide the student with a basic knowledge of how to operate different kinds of accommodation companies and the products (services and others)in the hotel industry as well as technical aids in the industry The student should also understand the customer life cycle as well as quality in customer service.

Learning outcomes

At the end of the course the student is expected to be able to identify how different accommodation companies operate and how they differ from each other. The student should also be able to apply his/her service ability in practice, to understand the idea of profitability in the service industry, and be able to give expression to customer life cycle preferences in the accommodation industry

Course contents

Accommodation business concepts, key ratios, product and service structures, basics of reception work, tasks and technical requirements. Marketing in the hospitality industry The Opera Hotel System.

Prerequisites and co-requisites

The first tourism course.

Additional information

This course is only for tourism students BLS closes the day after second re-exam

Recommended or required reading

Check-in Check-Out, Vallen & Vallen Publisher: Prentice Hall ISBN-10: 0131126822

Study activities

  • Lectures - 30 hours
  • Excursions and demonstrations - 20 hours
  • Individual- and group instruction - 20 hours
  • Small-group work - 20 hours
  • Individual studies - 43 hours

Workload

  • Total workload of the course: 133 hours
  • Of which autonomous studies: 133 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Participation in tuition

Assessment methods

  • Exams (written-, oral-, home-)
  • Demonstrations and proficiency exams
  • Essays, reports, productions and portfolio

Teacher

Fabricius Susanna

Examiner

Fabricius Susanna

Group size

No limit

Assignments valid until

Until date 2013-05-30

The timetable of the course

Omtentamen 16.1 och 14.2

Assessment methods

  • 2012-12-05 - Exams
  • Date will be announced later - Demonstrations and presentations
  • 2011-11-22 - Reports and productions

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