The course is included in these curricula and study modules
Level/category
Teaching language
English
Type of course
Compulsory
Cycle/level of course
First
Recommended year of study
2
Total number of ECTS
5 cr
Competency aims
The aim of this course is to familiarize on the key issues that currently influence accommodation and other hospitality business.
Learning outcomes
At the end of the course the student is expected to be able to
Identify and assess the scope of the accommodation sector of the hospitality industry
Understand the structure of the accommodation sector, the role of brands and the different ownership models that predominate internationally
Assimilate the sectors historical development and the effect of this on today´s operations
Discuss some of the key issues that dominate operations today and that will influence its future development
Course contents
Introduction to hospitality industry
Hotel customers life-cycle
Checkin and out process
Service products in industry
Security
Key figures and budgets
Housekeeping
Prerequisites and co-requisites
Tourism in Finland course
Additional information
Compulsory attendance on some lectures and study visits
Recommended or required reading
Walker, J.R.2013, Introduction to Hospitality
Holloway & Humphreys, 2012 The Business of Tourism
Vallen & Vallen, 2005, Check in chaeck out
Hayes D., 2005, Hotel Operations Management
Jones & Lockwood, 2004, Management of hotel operations
Study activities
- Lectures - 50 hours
- Excursions and demonstrations - 10 hours
- Individual- and group instruction - 10 hours
- Project- and production work/artistic activities - 15 hours
- Individual studies - 30 hours
- Internet-based studies - 20 hours
Workload
- Total workload of the course: 135 hours
- Of which autonomous studies: 135 hours
- Of which scheduled studies: 0 hours
Mode of Delivery
Multiform education
Assessment methods
- Exams (written-, oral-, home-)
- Essays, reports, productions and portfolio
- case
Assessment requirements
To pass the course the student should pass the following examinations:
Examination 1 assignmnet 1 20%
Examination 2 assignment 2 40% together with the course Tourism in Contemporary World
Examination 3 written exam 40%
Teacher
Fabricius Susanna
Examiner
Fabricius Susanna
Home page of the course
Group size
No limit
Assignments valid until
12 months after course has ended
Assessment methods
- Date of examination will be announced later - Exams
- Date will be announced later - Reports and productions
- Date will be announced later - Other assignments