Professional studies

Teaching language


Type of course


Cycle/level of course


Recommended year of study


Total number of ECTS

5 cr

Competency aims

The aim of this course is to familiarize on the key
issues that currently influence accommodation and
other hospitality business.

Learning outcomes

At the end of the course the student is expected
to be able to
Identify and assess the scope of the
accommodation sector of the hospitality industry
Understand the structure of the accommodation
sector, the role of brands and the different
ownership models that predominate internationally
Assimilate the sectors historical development and
the effect of this on today`s operations
Discuss some of the key issues that dominate
operations today and that will influence its
future development

Course contents

Introduction to hospitality industry
Hotel customers life-cycle
Checkin and out process
Service products in industry
Key figures and budgets
Revenue Management

Prerequisites and co-requisites

First years studies done especially Basics of marketing

Additional information

Compulsory attendance on some lectures and study

Recommended or required reading

Wood R.C.2018, Hotel Accommodation Management
Walker, J.R.2013, Introduction to Hospitality
Holloway & Humphreys, 2012 The Business of
Vallen & Vallen, 2005, Check in chaeck out
Hayes D., 2005, Hotel Operations Management
Jones & Lockwood, 2004, Management of hotel

Study activities

  • Lectures - 20 hours
  • Excursions and demonstrations - 20 hours
  • Individual- and group instruction - 10 hours
  • Individual studies - 55 hours
  • Internet-based studies - 30 hours


  • Total workload of the course: 135 hours
  • Of which autonomous studies: 135 hours
  • Of which scheduled studies: 0 hours

Mode of Delivery

Multiform education

Assessment methods

  • Exams (written-, oral-, home-)
  • Essays, reports, productions and portfolio

Assessment requirements

To pass the course the student should pass the
following examinations:
Hotel Chain assignment 30points/100
Home exam Wood book 60 points/100 (done in 8 smaller parts, each article gives 4 points)
Learnings/fire rehearsal 10 points/100


Fabricius Susanna


Fabricius Susanna

Group size

No limit

Assignments valid until

12 months after course has ended

Assessment methods

  • Date of examination will be announced later - Exams
  • Date will be announced later - Reports and productions

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