The course is included in these curricula and study modules
The course takes place in period
1 (2018-08-01 to 2018-10-21)
Level/category
Teaching language
English
Type of course
Compulsory
Cycle/level of course
First
Recommended year of study
2
Total number of ECTS
5 cr
Competency aims
The aim of this course is to familiarize on the key
issues that currently influence accommodation and
other hospitality business.
Learning outcomes
At the end of the course the student is expected
to be able to
Identify and assess the scope of the
accommodation sector of the hospitality industry
Understand the structure of the accommodation
sector, the role of brands and the different
ownership models that predominate internationally
Assimilate the sectors historical development and
the effect of this on today`s operations
Discuss some of the key issues that dominate
operations today and that will influence its
future development
Course contents
Introduction to hospitality industry
Hotel customers life-cycle
Checkin and out process
Service products in industry
Security
Key figures and budgets
Housekeeping
Revenue Management
Prerequisites and co-requisites
First years studies done especially Basics of marketing
Additional information
Compulsory attendance on some lectures and study
visits
Recommended or required reading
Wood R.C.2018, Hotel Accommodation Management
Walker, J.R.2013, Introduction to Hospitality
Holloway & Humphreys, 2012 The Business of
Tourism
Vallen & Vallen, 2005, Check in chaeck out
Hayes D., 2005, Hotel Operations Management
Jones & Lockwood, 2004, Management of hotel
operations
Study activities
- Lectures - 20 hours
- Excursions and demonstrations - 20 hours
- Individual- and group instruction - 10 hours
- Individual studies - 55 hours
- Internet-based studies - 30 hours
Workload
- Total workload of the course: 135 hours
- Of which autonomous studies: 135 hours
- Of which scheduled studies: 0 hours
Mode of Delivery
Multiform education
Assessment methods
- Exams (written-, oral-, home-)
- Essays, reports, productions and portfolio
Assessment requirements
To pass the course the student should pass the
following examinations:
Hotel Chain assignment 30points/100
Home exam Wood book 60 points/100 (done in 8 smaller parts, each article gives 4 points)
Learnings/fire rehearsal 10 points/100
Teacher
Fabricius Susanna
Examiner
Fabricius Susanna
Home page of the course
Group size
No limit (12 students enrolled)
Assignments valid until
12 months after course has ended
Course enrolment period
2018-08-13 to 2018-09-09
Assessment methods
- Date of examination will be announced later - Exams
- Date will be announced later - Reports and productions
Date | Time | Room | Title | Description | Organizer |
---|---|---|---|---|---|
2018-09-04 | 12:30 - 14:00 | B327 | Hospitality Operations Management | Fabricius Susanna | |
2018-09-06 | 10:15 - 12:45 | B328 | Hospitality Operations Management | Fabricius Susanna | |
2018-09-13 | 10:00 - 12:30 | B325 | Hospitality Operations Management | Fabricius Susanna | |
2018-09-20 | 11:00 - 12:30 | Hospitality Operations Management | Fabricius Susanna | ||
2018-09-21 | 12:30 - 14:00 | B326 | Hospitality Operations Management | Fabricius Susanna | |
2018-09-24 | 10:00 - 12:00 | Hospitality Operations Management/Fire Training | Fabricius Susanna | ||
2018-10-04 | 10:00 - 12:00 | A503 | Hospitality Operations Management | Fabricius Susanna | |
2018-10-09 | 10:15 - 12:00 | B325 | Hospitality Operations Management | Fabricius Susanna | |
2018-10-11 | 10:15 - 12:00 | B325 | Hospitality Operations Management | Fabricius Susanna | |
2018-10-16 | 10:30 - 14:00 | B327 | Hospitality Operations Management | Fabricius Susanna |